Dental Office Manager (Springfield)

DENTAL DREAMS•Springfield, MA

15h•Onsite

About The Position

Dental Dreams in Springfield, MA seeks a motivated Office Manager with previous experience managing a dental practice. This position will focus on achieving operational goals, managing employee relations, and patient relations. The scope of the role is to assist and cover the front desk staff, fulfill the scheduling requirements and provide the necessary support to the Dental Assistants and Dentists. The ideal candidate will have at least 3+ years experience working in a Dental Office, strong leadership skills and a strong knowledge of dental billing practices. Dental Assisting experience is also highly preferred as managers are often needed to help around the back with assisting. Overall, you will be an all-around Dental Professional and a reliable point of contact for the clinic, while making sure the clinic itself is operating efficiently and achieving operational goals.

Requirements

AT LEAST 3+ years of Dental Office experience - (Previous Dental Management experience preferred)
Knowledge of dental billing procedures and dental insurances (especially Medicare/Medicaid)
Proven leadership experience
Ability to manage employee relations, train new hires and maintain a safe, healthy working atmosphere
Possesses a track record for providing outstanding customer service
Must be able to work in a fast-paced, hands-on environment
High School Diploma or Equivalent

Nice To Haves

Bilingual
Licensed Dental Assistant (state of Massachusetts)
Radiology certification
CPR Certification
Infection Control Certification
Knowledge in ADP Workforce, Dentrix, and/or Eaglesoft

Responsibilities

Supervise all front and back-office staff; and cover those roles if necessary.
Have a patient-centric disposition and foster a culture of service
Hiring & training of support staff, performance management & annual reviews
Accurately verify dental benefits and check-in/out processes
Assist with presenting and/or explaining treatment plans
Collect payments, co-payments, and deductibles
Overseeing patient scheduling per goals
Create insurance claims and submit pre-authorizations to insurance companies on a timely basis
Pull patient charts for future appointments when necessary
Other duties as assigned