Dental Office Manager

Select Dental Management•Town of Clifton Park, NY

About The Position

Adirondack Dental Group is seeking an exceptional Dental Office Manager to join our team and lead the non-clinical operations of our dental practice. This key leadership role is vital to ensuring an outstanding patient experience, fostering a positive and productive work environment, and supporting the continued growth of the practice. This role is not intended to impact the independent clinical judgment and decision making of the licensed providers rendering services at each practice. The Practice Leader (PL)/Office Manager will provide leadership and support growth initiatives to the Select Dental Management supported dental practices. They will bring non-clinical operational, managerial, and administrative procedures, reporting structures and operation controls to their assigned practice. The PL will effectively communicate and foster growth among their team. This is a vital practice leadership role that will focus on positive patient experience, employee and dentist satisfaction, as well as support growth in their practice.

Requirements

2-4 years of Dental Management experience
Bachelor’s degree in business administration, or related field experience.
Dental management experience, supervising teams.
A solid grasp of data analysis and performance metrics.
Be able to diagnose problems quickly and have foresight into potential issues.
Superior communication skills with the ability to quickly establish rapport and work closely with team members and peers.
Experience in leadership positions, managing and training new and existing employees with steadfast resolve and personal integrity.
Proven track record managing profitable, successful teams, and driving revenue growth.
Knowledge of dental practice management systems.

Responsibilities

Practice Growth: Practice Leaders support the processes of each practice for the growth of active patients, production, and collections in the assigned practices they support.
Foster a growth-oriented, positive, and encouraging environment.
Implement action plans that grow active patient-base, production, and collections of assigned practices.
Practice Efficiency: Practice Leaders are accountable for the management of non-clinical Controllable Expenses and meeting or exceeding Budgets in the assigned practices they support.
Understand opportunities on financial scorecard of Practice; execute on identified areas of weakness and growth opportunities.
Manage P&L to ensure the assigned practices achieve targets relative to growth and controllable expense management.
Employee Engagement: Practice Leaders are accountable for building strong, passionate teams, who are aligned with the Mission Vision and Values of Select Dental Management in the assigned practices they support.
Support effective recruiting practices of potential candidates. Drive an exceptional onboarding experience for new team members. Create professional development and performance management plans. Meet or Exceed retention goal in assigned practice.
Coach and mentor team members to independently perform assigned tasks.
Deliver effective feedback and corrective action to Direct Reports in accordance with company-defined processes, as needed.
Monitor the values, culture, and satisfaction of both team and patients at all supported practices. Identify any deficiencies and provide support and guidance to rectify. Ensure team members thrive and organizational outcomes are met.
Build and maintain strong relationships with doctors.
Patient Satisfaction: Practice Leaders are accountable for delivering a WOW Patient Experience in the assigned practices they support.
Build passionate teams who are motivated to deliver a World Class Patient Experience.
Implement strategies that drive and support patient experience improvement initiatives for assigned practices.
Partner with Clinical Support functions to ensure teams and patients achieve Oral Systemic Health.
Systems & Accountability: Practice Leaders are accountable for ensuring processes are implemented effectively and consistently in their practice.
Support teams in all areas of operations to ensure systems and processes are successful.
Partner with the support functions, regional leadership, and practice team to achieve favorable results with respect to exceptional team experience, quality patient care, patient satisfaction/loyalty, revenue, collections, and expense management.
Help to communicate and implement key processes or updates to direct reports.
Ensure all RCM, Finance & Accounting Processes are functioning properly.