Dental Office Manager/Front Desk

High End Hiring•West Allis, WI

2d•Onsite

About The Position

Exciting Opportunity to Help Build a Brand-New Dental Practice! We are opening a brand-new dental office and are looking for an experienced, motivated Dental Office Manager / Front Desk professional who is excited by the opportunity to help build a practice from the ground up. This is a unique position for someone who enjoys taking ownership. In the beginning, you will wear many hats. As the practice grows and the schedule becomes busier, additional team members will be hired and you will have the opportunity to help build, train, and manage the team beneath you. The ideal candidate is organized, proactive, personable, and comfortable working independently. You should understand that growing a new dental practice requires energy, follow-through, and a willingness to jump in wherever needed.

Requirements

Previous dental front desk, dental billing, insurance, and/or office management experience.
Experience helping grow or organize a dental practice is a major plus.

Nice To Haves

Organized, proactive, personable, and comfortable working independently.
Energy, follow-through, and a willingness to jump in wherever needed.
Takes initiative rather than waiting to be told what to do.
Notices an empty schedule and works to fill it.
Sees an unpaid claim and follows it through until it is resolved.
Recognizes when a system isn't working and helps create a better one.

Responsibilities

Building & Maintaining a Full Schedule: Answer incoming calls and convert inquiries into appointments, Schedule new and existing patients efficiently, Confirm appointments and minimize cancellations and no-shows, Follow up with unscheduled treatment and overdue patients, Maintain an organized, productive schedule, Help create an excellent experience for every new patient, Take an active role in growing the patient base and keeping the office busy.
Dental Billing & Insurance: Verify insurance eligibility and benefits, Submit dental insurance claims accurately and promptly, Follow up on outstanding and unpaid claims, Resolve denials and insurance issues, Post insurance and patient payments, Review EOBs and maintain accurate patient ledgers, Collect patient balances and explain financial responsibilities, Stay on top of accounts receivable and outstanding claims.
As the Practice Grows: Helping recruit and train new administrative team members, Establishing front-office systems and procedures, Delegating responsibilities as the team expands, Monitoring scheduling, collections, billing, and insurance performance, Creating accountability within the front office, Working closely with the doctor/owner to help the practice reach its goals, Taking increasing responsibility for the overall day-to-day management of the practice.