Dental Office General Manager

Affordable Dentures & Implants•Fort Worth, TX

8d•Onsite

About The Position

The General Manager is the leader of the office and is responsible for all areas of the dental office including operations, finance, performance, and employee and personal development. The role requires a strong work ethic, energy, determination, intelligence, leadership skills, communication skills, sales skills, and excellent attendance. The General Manager must be skilled in a variety of areas, results-oriented, and focused on delighting the patient.

Requirements

Minimum of 3 years of management experience.
Ability to maintain a high level of accuracy in preparing and entering information.
Excellent organizational, administrative and problem solving and interpersonal skills.
Ability to interact and communicate with senior management.
Excellent analytical and problem-solving skills.
Effective verbal and listening communication skills.
Effective written communication skills.
Attention to detail and high level of accuracy.
Proficient computer skills, including spreadsheet and word processing programs and e-mail, at a highly proficient level.
Ability to work well under pressure, meet tight deadlines and partner across all areas of the business.
High school diploma.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Supervise the on-site laboratory, regulating quality of work, production, and maintenance/cleanliness.
Supervise the office team, including scheduling/patient flow, maintenance and cleanliness of the office, and verification of compliance in terms of patient charts and other legal requirements (e.g. OSHA, HIPAA mandates).
Manage patient care and patient experiences, including developing and maintaining a friendly and efficient office environment geared towards delighting the patient, assisting with or completing all patient consultations, and resolving patient complaints in a professional and caring manner.
Open and close the office daily, maintain the clean building and property appearance, and maintain sufficient office supplies.
Maintain and understand HIPAA and OSHA compliance.
Ensure that daily revenue reports are accurate and submitted timely.
Ensure daily deposits at the bank are made.
Manage expenses on financial statement including payroll, dental supplies and advertising.
Report invoices to accounting weekly.
Manage petty cash daily with reports to accounting as required.
Hire and train staff for the office.
Ensure that every team member is adequately trained for their position.
Administer disciplinary actions as needed for team members.
Submit payroll data timely for all office team members.
Motivate the team to delight the patient in all phases of the office.
Keep doctors abreast of all key practice activities, challenges and successes while assisting in maintaining positive outcomes.