Dental Office General Manager

Affordable Dentures & Implants•Humble, TX

16h•Onsite

About The Position

The General Manager is the leader of the office and is responsible for all areas including operations, finance, performance, and employee and personal development. This role requires a strong work ethic, energy, determination, intelligence, leadership skills, communication skills, sales skills, and excellent attendance. The ideal candidate must be skilled in a variety of areas, results-oriented, and dedicated to delighting the patient.

Requirements

High school diploma
Minimum of 3 years of management experience
Ability to maintain a high level of accuracy in preparing and entering information
Excellent organizational, administrative, problem-solving, and interpersonal skills
Ability to interact and communicate with senior management
Excellent analytical and problem-solving skills
Effective verbal and listening communication skills
Effective written communication skills
Attention to detail and high level of accuracy
Proficient computer skills, including spreadsheet and word processing programs and e-mail, at a highly proficient level
Ability to work well under pressure, meet tight deadlines, and partner across all areas of the business

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Supervise the on-site laboratory, regulating quality of work, production, and maintenance/cleanliness.
Supervise the office team, including scheduling/patient flow, maintenance and cleanliness of the office, and verification of compliance with patient charts and legal requirements (e.g., OSHA, HIPAA mandates).
Manage patient care and patient experiences, including developing and maintaining a friendly and efficient office environment geared towards delighting the patient, assisting with or completing all patient consultations, and resolving patient complaints professionally and with care.
Open and close the office daily, maintain the clean building and property appearance, and ensure sufficient office supplies.
Maintain and understand HIPAA and OSHA compliance.
Ensure that daily revenue reports are accurate and submitted timely.
Ensure daily deposits are made at the bank.
Manage expenses on the financial statement, including payroll, dental supplies, and advertising.
Report invoices to accounting weekly.
Manage petty cash daily with reports to accounting as required.
Hire and train staff for the office, ensuring every team member is adequately trained for their position.
Administer disciplinary actions as needed for team members.
Submit payroll data timely for all office team members.
Motivate the team to delight the patient in all phases of the office.
Keep doctors abreast of all key practice activities, challenges, and successes while assisting in maintaining positive outcomes.