Bilingual Dental Liaison

Kintegra Health•Asheboro, NC

9d•Onsite

About The Position

The role of Dental Liaison is a non-exempt position responsible for performing a variety of duties related to dental patient care directed by DAP/Dental Director. Responsible for performing dental education to parents & children. Making dental appointments for children at the appropriate site. Crossed trained with the Lead DAP Assistant and PSR.

Requirements

Ability to read, write and understand the English language.
Communicate effectively.
Interacts in a friendly, professional manner with a wide range of patients, operations staff, physicians and other departments in a friendly, professional manner.
Knowledge of dental office protocols/procedures.
Ability to work well under pressure is essential.
Ability to communicate and work effectively with other physicians and peers.
Ability to learn and retain information regarding patient care procedures.
Familiarity with basic computer operations, EDR software.
Ability to work successfully with minimum supervision.
Must be able to work seated for several hours at a time to provide clinical services to patients.
Frequent movement within the office handling patient flow.
Ability to maintain a neat and well-groomed appearance.
BLS/OSHA/HIPAA certifications.

Nice To Haves

1 year of office experience preferred
bi-lingual

Responsibilities

Coordinate patient appointment scheduling to maximize efficiency and ensure optimal utilization of clinical and administrative resources.
Verify Medicaid and insurance eligibility prior to scheduled appointments to ensure accurate patient coverage and benefits information.
Communicate appointment results, treatment recommendations, and follow-up instructions to parents and legal guardians in a professional, clear, and compassionate manner.
Assist families with scheduling dental appointments for all eligible children within the household while educating them on the importance of establishing and maintaining a dental home.
Create, update, and maintain accurate patient information and records within the Electronic Dental Record (EDR) system.
Prepare, compile, and maintain high-volume daily, weekly, monthly, and annual reports to support program tracking, performance monitoring, and management review.
Utilize Microsoft Office applications, including Word, Excel, Outlook, and Teams, to perform administrative, reporting, documentation, and communication functions.
Independently manage assigned responsibilities with minimal supervision while demonstrating strong organizational skills, attention to detail, professionalism, and adherence to established deadlines.
Maintain a minimum typing proficiency of 40 words per minute.
Operate standard office equipment, including printers, scanners, telephones, and other business machinery.
Conduct all duties in accordance with Kintegra Health policies, procedures, and standards outlined in the Employee Handbook.
Maintain the highest level of confidentiality and ensure compliance with all HIPAA regulations and privacy requirements.
Foster positive relationships with patients, families, colleagues, and community partners through exceptional customer service and professional communication.