Dental Lab Administrative Specialist

Drake Precision Dental Laboratory•Charlotte, NC

11d•Onsite

About The Position

Drake Dental Lab has an exciting opportunity for an Administrative Specialist to join our team. In this role, you will play a crucial part in the production process. By reading and interpreting the doctor's prescription, you will use this information to launch the case into our production workflow.

Requirements

Detail-oriented
Proficient in data entry
Passionate about contributing to the dental industry
Ability to read and interpret doctor's prescriptions
Ability to launch cases into production workflow
Ability to input and manage data with precision
Ability to make changes on the fly as necessary once cases are into production process
Ability to engage with clients over the phone in a professional and friendly manner
Ability to address inquiries about due dates, provide updates, and request missing information
Ability to ensure excellent customer service
Ability to learn and demonstrate a strong understanding of dental terminology
Ability to work closely with other team members to ensure seamless communication and coordination within the dental laboratory.
Flexibility with shift end time

Nice To Haves

Prior knowledge of Dental Terminology
Familiarity with various dental restoration types (crowns, bridges, dentures, and other dental prosthetics)

Responsibilities

Accurate Data Entry: Input and manage data with precision, ensuring all information is correct (and making changes on the fly as necessary once cases are into production process).
Client Communication: Engage with clients over the phone in a professional and friendly manner. Address inquiries about due dates, provide updates, request missing information, while ensuring excellent customer service.
Dental Terminology Proficiency: Learn and demonstrate a strong understanding of dental terminology to effectively navigate and comprehend information related to laboratory processes.
Collaboration: Work closely with other team members to ensure seamless communication and coordination within the dental laboratory.