Dental Office Insurance Verification Specialist

Daniel M Etheridge D D S Ltd•Chesapeake, VA

1d•$21 - $23•Onsite

About The Position

Greenbrier Dental Center is seeking an experienced Full-Time Dental Insurance Verification Specialist for their single-office private practice located next to Greenbrier Mall in Chesapeake, Virginia. This role is for a caring and motivated individual looking to further their dental career with a team devoted to customer service. The ideal candidate will be a team player with excellent work ethics, dependability, and a great attendance record. The office is state-of-the-art with a wonderful patient population and a talented team. This is a fast-paced environment for someone committed to customer service and exceptional patient care.

Requirements

Must be able to work a 34–36-hour work week with two evenings until 5:30pm
Must have 2 years Dental Office experience
Maintain regular attendance and adhere to assigned work schedule and office policies.
Maintain accurate patient information.
Always maintain the highest level of confidentiality to HIPAA standards.
Adhere to strict safety guidelines and procedures to OSHA and office standards.
Must be comfortable seeing and able to maintain a professional demeanor and attitude with patients and staff members.
Must be detail oriented in order to prepare and process business correspondence and patient records.
Must be flexible and understand that job duties may change from time to time and that this individual may be asked to assist in other areas of the office or provide coverage when team members are out.
Must demonstrate active listening by giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Must demonstrate good reading comprehension by understanding written sentences and paragraphs in work related documents.
Must demonstrate excellent communication skills by talking to others to convey information effectively and preparing business correspondence.
Must be able to handle multiple deadlines and task assignments comfortably and efficiently.
Must be able to work both independently and cooperatively in team settings.

Nice To Haves

Medical or dental Insurance verification experience preferred.
Exceptional hand dexterity and blind touch-typing skills to work with standard Eaglesoft software and other Microsoft programs provided.
Good mathematical aptitude to prepare and interpret financial and productivity reports for the practice.

Responsibilities

Verify insurance eligibility for patients’ upcoming appointments by utilizing online websites or by contacting the carriers directly via phone.
Complete dental insurance verifications in the required timely manner (2 weeks prior to appointments) to ensure patients do not cancel appointments at the last minute due to unexpected co-payments.
Contact patients to acquire required insurance information and clarify discrepancies or missing details.
Review patient deductibles, notes, waiting periods, limitations, exclusions and coverage percentages in the proper locations within our Eaglesoft practice management software.
Perform online real-time insurance pre-authorizations for patients with out-of-network coverage to ensure accurate estimates for their upcoming appointments.
Answer questions from patients, staff, and insurance companies.
Explain insurance benefits and coverage limitations, exclusions and waiting periods to patients, if necessary.
Coordinate with clinical and administrative team in a respectful and kind manner.
Collaborate and communicate with clinical and administrative teams to ensure accurate treatment planning and a smooth billing and insurance claim process.
Annually update all dental insurance plans breakdown and coverage books.
Accurately input and update insurance information in the practice management software.
Maintain and organize insurance-related documents and records for audit and reference.
Report any issues or insurance company limitations and exclusion trends that may require further investigation to ensure continued accuracy in quoting patients.
Answer telephone appropriately, record, and retrieve messages.
Retrieve messages and e-mails and immediately act upon them.
Maintain patient records and make appropriate notes within their accounts following communication with patients and/or their insurance companies.
Participate in development of office procedures and forms.
Complete miscellaneous job-related duties as assigned.