Dental Insurance Specialist

DentalXChange

8d • $18 - $20 • Remote

About The Position

As part of our Dental Billing Services (DBS) team, the Insurance Specialist will provide Revenue Cycle Management to dental practices across the country by completing client-elected services such as claim submission, claim follow up, payment posting, and benefit verification with data entry. This role is crucial for ensuring clients get paid accurately and on time, directly impacting the financial health of dental practices. The new hire will start as an Insurance Specialist, learning core values, client relationships, and systems, with a growth trajectory to an Account Manager role within a couple of months. In this expanded role, they will own client relationships, oversee work accuracy and timeliness, deliver monthly ROI reporting and Quarterly Business Reviews, and become a trusted point of contact for their book of accounts.

Requirements

• Minimum of 5 years of dental office experience.
• Ability to work independently from home in a space that is quiet and has high-speed internet connection.
• Strong verbal and written communication and interpersonal skills.
• Proficient in all MS Office applications, fluid with technology, and use of the internet.
• Ability to successfully multitask with accuracy in a fast-paced environment.
• Working knowledge of technical and procedural aspects and functions.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Responsibilities

• Complete a variety of dental services within multiple dental practice management software while maintaining PHI and HIPAA standards, including claim submission, claim follow up, payment posting, and benefit verification with data entry.
• Manage day-to-day client communication and ongoing relationships as it relates to client satisfaction and retention, optimizing practice operations and enhancing profitability.
• Document all work in forms, spreadsheets and client software, as outlined in our standards.
• Contact insurance companies to obtain and record accurate and timely information.
• Send daily summary of tasks completed to dental office staff.
• Prepare and deliver monthly ROI statistics.
• Consistently meet company and department policies and expectations including those surrounding attendance.
• Comply with all federal, state, accreditation and institutional policies and procedures.
• Maintain confidentiality standards and expectations.
• Exhibit exceptional internal and external customer service with all individuals.
• Live DentalXChange’s company values: Actively Care, Try Hard, Be Humble, and Feedback is a Gift.
• Other duties as assigned.

Benefits

• Medical, dental, and vision benefits – eligible first of the month after start date
• Unlimited PTO
• Paid time off for sick, jury duty, bereavement
• 10 company paid holidays
• 401k with company match
• Health Advocate
• Healthcare and dependent care flexible spending accounts
• Friendly co-workers and a positive culture!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed