Dental Front Office

Affordable Dentures & Implants•Cleveland, OH

2d•Onsite

About The Position

Join Affordable Dentures & Implants and Help Create Healthy, Confident Smiles! Are you an experienced Dental Front Office Professional who enjoys helping patients and thrives in a fast-paced dental practice? Affordable Dentures & Implants is seeking a friendly, organized, and customer-focused Dental Front Desk Coordinator to be the first point of contact for our patients. In this role, you'll play a vital part in creating an exceptional patient experience while supporting a team dedicated to transforming lives through high-quality tooth replacement solutions. If you have a passion for patient care, excellent communication skills, and experience working in a dental office, we'd love to meet you!

Requirements

2+ years of dental front office or dental receptionist experience required
Previous experience scheduling patients in a dental practice
Knowledge of dental terminology, treatment planning, and patient scheduling
Experience managing the full dental insurance process, including insurance verification, benefit review, claim submission, pre-authorizations, payment posting, claim follow-up, and patient financial communication
Excellent customer service and communication skills
Strong organizational and multitasking abilities
Ability to work efficiently in a fast-paced dental office
Positive attitude with a team-first mindset

Nice To Haves

Experience using Dentrix preferred
CareCredit experience preferred
Chairside assisting or oral surgery experience is a plus but not required

Responsibilities

Welcome patients with professionalism and compassion while creating an exceptional first impression.
Check patients in and out while maintaining an efficient patient flow.
Schedule, confirm, and coordinate patient appointments.
Answer incoming calls and respond to patient inquiries regarding treatment, scheduling, pricing, financing, and office policies.
Verify and maintain accurate patient records using Dentrix.
Process payments, collect balances, and reconcile daily transactions.
Discuss financing options, including CareCredit, when appropriate.
Assist patients with insurance documentation and claim information.
Maintain accurate patient records and documentation.
Follow up with prospective patients and encourage scheduling.
Order and maintain office supplies and administrative materials.
Support office operations by preparing reports and administrative paperwork.
Maintain a clean, organized, and welcoming reception area.
Assist the clinical team with chairside support when needed.
Perform additional duties as assigned to support the success of the practice.