Dental Front Office Receptionist

American Dental Companies•Phoenix, AZ

5d•Onsite

About The Position

Solterra Dentistry is seeking a Dental Front Office Receptionist / Patient Coordinator to join their team. This full-time role focuses on providing a great dental experience from the moment a patient enters the practice. The practice, led by Dr. Lubomir Manov and Dr. Elizabeth Gubernick, offers modern dental care in a family-oriented atmosphere. The team is collaborative and supportive, with a dedicated 2-person front desk team working alongside doctors, hygienists, and assistants. The role includes a competitive hourly wage and the potential for monthly team performance bonuses.

Requirements

1+ years of customer service, front office, or administrative experience (dental or medical background highly preferred)
Basic dental/medical insurance knowledge and comfortable verifying benefits & co-pays
Exceptional communication, phone etiquette, and organizational skills
Computer proficiency and strong attention to detail with patient records
Eager, motivated, fast learner, dependable, and a true team player with a warm, welcoming personality!

Responsibilities

Warmly greet patients, manage check-in/check-out processes, and maintain an organized, welcoming reception area.
Answer incoming calls, schedule/confirm appointments, optimize the office calendar, and follow up on unscheduled treatment.
Verify dental insurance coverage/benefits, submit claims, collect co-pays/deductibles, and assist with financial options and treatment plans.
Accurately collect and update medical histories, chart details, and insurance information in compliance with HIPAA guidelines.
Communicate effectively with dentists, hygienists, and assistants to ensure smooth daily patient flow.