Dental Front Office Assistant

ADELANTE HEALTHCARE INC•Buckeye, AZ

6d•Onsite

About The Position

The Dental Front Office Assistant is a full-time, non-exempt position responsible for providing direct customer service to patients and administrative support. The Dental Front Office is responsible for the check-in and check-out of patients, scheduling and confirming patient appointments, verifying insurance eligibility, processing payments and explaining dental treatment plans. Every Adelante Healthcare employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day. Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence.

Requirements

Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations)
Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations
High school diploma or GED from an accredited institution
Minimum two (2) years of dental office experience
Knowledge of dental terminology and procedures
Knowledge of dental insurance, eligibility and verification
Exceptional communication skills and professional presence
Ability to problem solve in situations both independently or with support from team and/or leadership
Intermediate computer efficiency to include proficiency in Windows, MS Office, and Patient Management System
Advanced office skills: typing and telephone answering

Nice To Haves

Ability to communicate in more than one language

Responsibilities

Greet all patients and visitors.
Assist patients and visitors with questions, directing them to the appropriate person as necessary
Assist patients in resolving minor difficulties, answering their questions and giving directions to patients as authorized by the Dental Providers.
Responsible for receiving and placing phone calls and addressing patient or caller’s inquiries
Schedule patient appointments, manage the dental schedule efficiently and confirm upcoming patient appointments
Collect and update patient information accurately in the electronic health records system
Scan documents into the electronic health records system
Verify dental insurance coverage and benefits – Commercial, AHCCCS, Medicare, Sliding Fee Scale
Processing patient payments and reviewing the financial dental treatment plan
Assist with administrative duties – daily reports, faxing, emailing and reviewing and preparing inbound and outgoing mail
Collaborate with dental providers and back-office staff to ensure seamless patient care and effective workflow
Maintain cleanliness and organization of the reception area and patient lobby
Maintain daily productivity reports and forward information to the finance department
Maintain an adequate amount of updated patient forms
Maintain an adequate inventory of office supplies while maintaining a list of supply shortages for inventory control and ordering purposes
Ability to travel to other dental locations to support organizational needs
Promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system.
Maintain an environment which supports and engages patients and co-workers in a caring team-based model to promote wellness and improve health outcomes.
Comply with Adelante Healthcare’s written standards, including its Compliance Program and Code of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelante’s legal or compliance requirements.