Dental Front Office Assistant

Affordable Dentures & Implants•Charlotte, NC

1d•Onsite

About The Position

Affordable Dentures & Implants is seeking a Front Desk Auxiliary to join their team. This role offers a fulfilling career where the assistant will play a vital role in changing patients' lives by delivering life-changing tooth replacement care alongside experienced dentists and lab professionals. The Front Desk Assistant is responsible for providing best-in-class customer service, managing the patient lobby, scheduling appointments, handling phone calls, and checking patients in and out, while maintaining professional standards and ensuring smooth interactions between the doctor, staff, and patients.

Requirements

2 – 5 years’ experience working in a dental office (including patient scheduling)
Strong organization skills
Ability to work in a high volume, fast paced environment
Ability to multi-task

Nice To Haves

Leadership skills/experience
Dentrix experience
CareCredit experience
Experience (or formal training) consisting of chair-side assisting with oral surgery

Responsibilities

Provide best-in-class customer service to patients
Greet patients at the front desk
Schedule appointments
Answer and handle phone calls
Check patients in and out
Effectively and efficiently manage patient lobby while maintaining professional standards
Ensure that all interactions between the doctor, staff and patients run as smoothly as possible
Greet and process incoming patients in an efficient and professional manner
Control the flow of patients through the dental center daily
Ensure patients are comfortable while in the office
Answer patients’ routine questions
Provide information regarding treatment options, office policies, denture styles, packages, aftercare instructions, and pricing
Accurately collect and deposit funds from patients, including processing of credit card payments and handling cash (and checks if applicable)
Efficiently use Dentrix software program in daily operations
Provide patients with accurate walkout statements
Set up, file, and update complete and accurate patient records
Provide patients with information as needed to file with their insurance carrier
Prepare documentation as needed for refunds to be processed for patients
Contact patients regarding returns for chrome partials and other matters such as outstanding account balances
Inventory and order office supplies and forms as instructed
Mail accurate and timely reports, invoices and correspondence to the accounting and management service providers
Answer incoming telephone calls and provide information to patients in a courteous and professional manner
Enter all information on the Patient Inquiry Log and follow up as needed to encourage potential patients to visit the office
Consistently provide the Practice Owner/Managing Dentist and the assigned Manager Practice Excellence with a copy of the log weekly
Tally time sheets in an accurate and timely manner for the dentist
Collect completed timesheets for all staff members for the dentist approval and signature and fax to Affordable Care Payroll Department
Maintain a clean and neat reception area and waiting room
Ensure patient restrooms are kept clean and stocked
Dust the furniture as needed
Perform chair-side assisting as needed
Perform miscellaneous job-related duties as assigned
Minimal travel may be required for training and/or continuing education purposes
Other duties as assigned