Dental Front Desk Coordinator

Bright Direction Dental LLC•Addison, IL

7h•Onsite

About The Position

Bright Direction Dental is seeking a highly motivated and skilled Full-Time Front Desk Coordinator to join our team! In this position you will oversee the day-to-day operations of the front office, support team members and ensure smooth and efficient patient experience. The ideal candidate is proactive, detail- oriented and confident in scheduling, presenting treatment plans and discussing financial arrangements.

Requirements

Previous experience in a dental front desk role required
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Knowledge of dental terminology, procedures, and insurance processes
Proficiency with dental practice management software and general office applications
High school diploma or equivalent

Responsibilities

Oversee daily front office operations.
Participate in training and onboarding new front desk team members.
Ensure compliance with all front office policies, procedures, and service standards.
Provide exceptional customer service and resolve patient questions and concerns.
Schedule, confirm, and coordinate patient appointments based on provider availability.
Manage appointment reminders, cancellations, rescheduling, and recall appointments.
Follow up on unscheduled treatment plans to support case acceptance and schedule utilization.
Maintain accurate patient records and oversee patient registration, check-in, and check-out processes.
Verify insurance eligibility and benefits prior to treatment.
Submit and track insurance claims and follow up on outstanding claims as needed.
Manage billing, accounts receivable, and collection efforts, including aged receivables.
Participate in fostering a positive, professional, and patient-focused office environment.