Dental Equipment Technician (Waltham, MA)

Hiossen • Waltham, MA

2d • Onsite

About The Position

Hiossen, a leading global manufacturer of dental implants and equipment, is seeking a Dental Equipment Technician. This role is responsible for providing repair and installation services to customers, maintaining tools and inventory, and ensuring compliance with safety regulations. The technician will also be responsible for completing work orders, submitting paperwork, and adhering to company policies. This position requires travel within the U.S. at least once per month.

Requirements

• High School Diploma required
• Minimum 3 years of experience in equipment repair/installation and customer service
• Working knowledge of hydraulics, mechanical, and electrical systems
• Basic computer skills; ability to utilize company-provided laptop for work-related tasks
• Strong customer service and interpersonal skills with ability to adapt to different customer types
• Excellent communication and time management skills
• Ability to multi-task, prioritize, and manage workload effectively
• Must be able to lift up to 100 lbs
• Must comply with company uniform and dress policy
• Valid driver's license and clean driving record required
• Willingness to travel within the U.S. at least once per month

Nice To Haves

• Associate's Degree or Technical School Certification preferred
• Bilingual in English and Korean preferred

Responsibilities

• Provide responsible repair and installation services to customers in a courteous and professional manner
• Maintain necessary tools and ensure they are readily available for installation and repair services
• Maintain proper inventory levels and manage parts and supplies effectively
• Attend all required training including Hiossen-specific and manufacturer technical training
• Comply with all OSHA regulations and maintain use of personal protective equipment as required
• Communicate in a timely manner with all team members and dispatchers regarding assignment progress
• Complete all work orders accurately and in a timely manner; review with customer or responsible staff prior to departure, including time on-site, work performed, parts replaced, and parts to be ordered; close and submit all work orders daily for billing
• Submit all job-related paperwork within required timeframes including FDA forms, expense reports, and other required documentation
• Comply with all Fleet Management Policy terms including vehicle maintenance and accident management
• Participate in special projects and perform other duties as required
• Travel within the U.S. at least once per month to provide equipment installation and repair services
• Meet company standards for quantity and quality of work on an ongoing basis
• Perform all work in compliance with Company policies and procedures including Worldwide Business Standards
• Adhere to company policies and directives regarding workplace behavior standards

Benefits

• Annual Salary: $55,000 – $75,000
• Car Allowance: $230 biweekly car allowance with gas card, or company mileage reimbursement
• Cellular Allowance: $40 biweekly cellular allowance, or company-provided cellphone
• Health Insurance: Medical and Dental insurance
• Vision Insurance: 100% company-sponsored
• Life Insurance & AD&D: Basic Life Insurance and AD&D, 100% company-sponsored
• Disability Insurance: Short-term and long-term disability, 100% company-sponsored
• 401(k) Plan: Company match up to 5% of salary
• Paid Time Off: 15 days in the first year (6 vacation + 9 sick days), increasing to 20 days from the second year
• Birthday PTO: One paid day off on your birthday
• Paid Holidays: 10 paid holidays per year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED