Dental Equipment Technician (Waltham, MA)

Hiossen•Waltham, MA

3d•$55,000 - $75,000•Onsite

About The Position

The Dental Equipment Technician will be responsible for providing repair and installation services to customers in a courteous and professional manner. This role involves maintaining necessary tools, managing inventory, and attending required training. The technician must comply with OSHA regulations, communicate effectively with team members, and complete work orders accurately and promptly. Additionally, the role requires submitting job-related paperwork, adhering to fleet management policies, and participating in special projects as needed. A key aspect of the position is the requirement to travel within the U.S. at least once per month for equipment installation and repair services.

Requirements

High School Diploma required
Minimum 3 years of experience in equipment repair/installation and customer service
Working knowledge of hydraulics, mechanical, and electrical systems
Basic computer skills; ability to utilize company-provided laptop for work-related tasks
Strong customer service and interpersonal skills with ability to adapt to different customer types
Excellent communication and time management skills
Ability to multi-task, prioritize, and manage workload effectively
Must be able to lift up to 100 lbs
Must comply with company uniform and dress policy
Valid driver's license and clean driving record required
Willingness to travel within the U.S. at least once per month

Nice To Haves

Associate's Degree or Technical School Certification preferred
Bilingual in English and Korean preferred

Responsibilities

Provide responsible repair and installation services to customers in a courteous and professional manner
Maintain necessary tools and ensure they are readily available for installation and repair services
Maintain proper inventory levels and manage parts and supplies effectively
Attend all required training including Hiossen-specific and manufacturer technical training
Comply with all OSHA regulations and maintain use of personal protective equipment as required
Communicate in a timely manner with all team members and dispatchers regarding assignment progress
Complete all work orders accurately and in a timely manner; review with customer or responsible staff prior to departure, including time on-site, work performed, parts replaced, and parts to be ordered; close and submit all work orders daily for billing
Submit all job-related paperwork within required timeframes including FDA forms, expense reports, and other required documentation
Comply with all Fleet Management Policy terms including vehicle maintenance and accident management
Participate in special projects and perform other duties as required
Travel within the U.S. at least once per month to provide equipment installation and repair services
Meet company standards for quantity and quality of work on an ongoing basis
Perform all work in compliance with Company policies and procedures including Worldwide Business Standards
Adhere to company policies and directives regarding workplace behavior standards

Benefits

Annual Salary: $55,000 – $75,000
Car Allowance: $230 biweekly car allowance with gas card, or company mileage reimbursement
Cellular Allowance: $40 biweekly cellular allowance, or company-provided cellphone
Health Insurance: Medical and Dental insurance
Vision Insurance: 100% company-sponsored
Life Insurance & AD&D: Basic Life Insurance and AD&D, 100% company-sponsored
Disability Insurance: Short-term and long-term disability, 100% company-sponsored
401(k) Plan: Company match up to 5% of salary
Paid Time Off: 15 days in the first year (6 vacation + 9 sick days), increasing to 20 days from the second year
Birthday PTO: One paid day off on your birthday
Paid Holidays: 10 paid holidays per year