Dental Director

Hackley Community Care•Muskegon, MI

1d•Onsite

About The Position

Hackley Community Care (HCC), a mission-driven integrated healthcare organization in Muskegon, Michigan, is seeking a Dental Director to lead its dental program. The position is full-time and exempt, with an expected schedule of 25 hours of patient care and 15 hours of administrative time per week. Under the direction of the Chief Medical Operations Officer, the Dental Director coordinates and oversees dental care and services in accordance with licensing requirements, state and federal funding requirements, and HCC policies and procedures. The Dental Director provides clinical leadership, promotes high-quality patient care, develops clinical strategic plans and goals, and supports recruitment and retention of dental staff. The role includes direct patient care during required clinical hours and oversight of quality, strategic development, department operations, staff supervision, and integrated dental services. The Director works with organizational leadership and community partners to improve access to dental care, particularly for underserved populations.

Requirements

Doctor of Dental Surgery (DDS) or Doctor of Dental Medicine (DMD) degree from an accredited dental school program.
Current, unrestricted license to practice dentistry in Michigan.
Eligibility for professional liability coverage as required by HCC.
Ongoing professional development through continuing education consistent with Michigan licensure requirements.
Current Basic Life Support (BLS) certification.
At least three years of leadership or supervisory experience.
Strong clinical knowledge and skills in dentistry, including infection prevention and control, sterilization, and patient safety.
Knowledge of continuous quality improvement principles and their application in a dental setting.
Knowledge of specialty referral practices and ability to coordinate referrals when clinically indicated.
Demonstrated leadership skills, including coaching, team development, conflict resolution, performance management, and goal setting.
Working knowledge of integrated and collaborative care models and ability to promote coordination between dental and primary care services.
Understanding of community dental health needs, particularly those affecting underserved and vulnerable populations, and ability to identify and use available resources.
Strong organizational, analytical, decision-making, problem-solving, presentation, and strategic planning skills.
Ability to manage multiple projects and balance administrative, leadership, and clinical responsibilities.
Ability to evaluate financial, operational, and patient-care implications of dental clinical decisions.
Ability to build collaborative relationships and work effectively with providers, staff, patients, community partners, and executive leadership.
Excellent verbal and written communication skills, including the ability to explain complex information clearly and consider differing perspectives.
Proficiency with computer applications and healthcare technology, including electronic health records, Microsoft Word, Excel, and other applicable software.
Ability to maintain confidentiality and comply with HIPAA and other applicable privacy requirements.
Ability to communicate and work effectively and respectfully with people from diverse cultural, socioeconomic, and educational backgrounds.
Commitment to ongoing professional development and continuous growth in clinical knowledge, leadership, and management practices.

Nice To Haves

Leadership or supervisory experience in a Federally Qualified Health Center (FQHC), community health center, or community dentistry setting.

Responsibilities

Coordinate and oversee dental care and services in accordance with licensing requirements, funding requirements, and HCC policies and procedures.
Provide direct clinical care to patients during required clinical hours and maintain accurate, timely patient documentation.
Lead efforts to identify, implement, and evaluate improvements in dental care quality and services.
Monitor dental quality indicators and performance measures, identify improvement opportunities, and coordinate corrective actions.
Prepare and present quality reports to internal and external committees and regulatory entities as required.
Support implementation and maintenance of applicable standards and initiatives, including HRSA, NCQA, UDS, and PCMH requirements.
Provide clinical leadership for patient safety, quality improvement, infection prevention and control, risk management, complaints and grievances, and patient services.
Oversee dental peer review, credentialing, and privileging processes, and address provider concerns fairly and promptly in accordance with HCC policies.
Collaborate with the Compliance/Risk Management Officer on dental provider concerns, clinical issues, and regulatory or policy compliance.
Identify and evaluate business development opportunities, service expansions, and partnerships supporting the growth and sustainability of dental services.
Use financial, operational, patient-service, market, and industry information to assess opportunities and support strategic planning.
Collaborate with organizational leaders to develop, implement, and evaluate dental initiatives and services, including their staffing, resources, and processes.
Build relationships with community organizations, dental schools, healthcare providers, and other partners to improve access to care.
Lead and oversee the dental department, including direct supervision of dental providers, the Dental Quality Lead, and the Dental Program & Staffing Manager.
Coach, mentor, evaluate, and develop direct reports and assigned employees; promote teamwork, engagement, accountability, and professional development.
Maintain collaborative working relationships across the dental team, senior management, and other HCC departments; address concerns and resolve conflicts.
Provide clinical oversight to ensure dental providers deliver patient-centered care consistent with clinical standards and HCC policies.
Work with the Dental Program & Staffing Manager and HCC leaders on provider assignments, staffing, scheduling, coverage, productivity, time-off requests, and patient access.
Establish, review, and recommend updates to dental policies, procedures, protocols, and standards of care.
Collaborate with executive leaders on departmental budgets, resource needs, and recommendations for equipment, technology, and other purchases.
Conduct or oversee dentist performance evaluations, including 30-day, 90-day, and annual reviews as applicable.
Collaborate with the Chief Human Resources Officer on recruitment, retention, workforce planning, and staffing strategies.
Participate in recruitment, selection, orientation, training, and professional development of dental providers and staff; support opportunities for dental students and interns.
Attend and participate in meetings, committees, and professional activities related to dental services, quality, and organizational goals.
Represent HCC in community and professional activities and develop relationships that support dental services and access to care.
Identify opportunities to maximize dental revenue and support the financial sustainability of dental services.
Ensure program documentation is accurate, current, complete, and maintained in accordance with HCC requirements.
Oversee job descriptions, competency checklists, performance evaluation tools, staff training, and professional development opportunities for dental employees.
Meet clinical peer review, quality, patient satisfaction, team collaboration, and clinical performance expectations, and maintain required licenses, certifications, and continuing education.
Develop and continuously improve integrated dental services and programs in collaboration with organizational leadership, clinical staff, and primary care teams.
Work with site and school leadership to coordinate dental service delivery and community-based programs.
Promote education and training that strengthens integrated care practices and clinical competencies.
Travel to meetings, seminars, workshops, conferences, and other professional activities on behalf of HCC, and work evenings or weekends as needed.