Dental Consultant

Aria Care Partners•Overland Park, KS

1d•Onsite

About The Position

Aria Care Partners is the national leader in providing onsite dental, vision, hearing, and podiatry care to over 3500 long-term care and skilled nursing facilities across 25 states. Aria Care Partners believes that our clinicians should be able to focus on providing the best, most comprehensive care for their patients. Our clinicians visit different skilled nursing communities daily, bringing life-affirming care to an underserved population. Our business model, innovation, customer support and teamwork deliver an unparalleled customer experience, resulting in a customer satisfaction rating of over 98%. Executing this strategic philosophy resulted in rapid company growth with revenue increases of 25%-30% annually over the last 4 years, nearly doubling the size of the company. Company values include caring fully for our customers and fellow employees, striving for excellence and continuous improvement, and excelling through the power of teamwork and collaboration. At Aria Care Partners, our mission is to enrich the quality of life for every resident with passion and compassion. Working at Aria Matters!

Requirements

Three years of experience in a dental-related field or equivalent combination of education and experience.
Problem-Solving: Identify and resolve problems promptly.
Customer service: Manage difficult client/customer situations, respond promptly to customer needs, solicit customer feedback to improve service, respond to requests for service and assistance and meet commitments.
Planning & Organizing: Prioritize and plan work activities and use time efficiently.
Quality Control/Attention to Detail: Demonstrate accuracy and thoroughness; own monitor work to ensure quality and apply feedback to improve performance.
Proficient with Microsoft Word and Excel – Basic functionality in Excel and Word, including mail merge.
Adaptability: Adapt to changes in a work environment, manage competing demands and deal with frequent change, delays, or unexpected events.
Dependability: Consistently at work and on time, follow instructions, respond to management direction, and solicit feedback to improve performance.
Teamwork: Qualities and abilities that allow you to work well with others during conversations, projects, meetings, or other collaborations.
Process Improvement: Constantly seeking ways to optimize existing business processes to meet the best market standards and improve customer experiences.

Responsibilities

Supporting customer relationships in assigned accounts.
Maintaining a high level of customer service at or above expectations.
Demonstrating accountability for emergencies.
Working with regional dentists.
Serving as the main point of contact for escalated clinical operations, acting as a clinical expert.
Facilitating and managing all clinical-related emergencies.
Coordinating extra stops for dental emergencies with the customer success team.
Handling a high volume of phone calls with nurses and social workers.
Contacting responsible parties and discussing dental consents.
Delivering prompt communication via Salesforce Chatters, emails, and phone calls from all departments that require clinical explanation to the customer.
Supplying detailed documentation for all communications in Salesforce.
Performing other job-related duties and responsibilities.