Dental Clinic Receptionist

University of British Columbia•Vancouver, BC

4d•Onsite

About The Position

The UBC Dental Clinic, located in the Nobel Biocare Oral Health Centre, utilizes state-of-the-art technology and innovative architectural design to provide a sophisticated and efficient environment for learning, community service, and research. This role serves as the receptionist for the Main Dental Clinic, supporting approximately 200-300 patients daily by working with staff, students, and faculty. The clinic provides the setting for essential clinical practice components required for program completion.

Requirements

High school graduation.
Completion of a Dental Office Assistant program (including terminology).
One year of related experience, or an equivalent combination of education and experience.
Willingness to respect diverse perspectives, including perspectives in conflict with one’s own.
Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion.

Nice To Haves

A high level of knowledge of dental insurance with at least three years of experience in preparing claims and reconciling payments.
Knowledge of Ministry of Social Services' dental coverage provided for patients with disabilities.
Knowledge of CDCP.
Ability to maintain accuracy and attention to detail.
Ability to type at 50 wpm.
Ability to operate the normal range of office equipment.
Excellent communication and organizational skills.
Dental terminology.
Word processing/spreadsheet/computer experience (dental database preferred).
Ability to exercise tact and discretion.
Experience with patients who speak English as a second language.
Experience with patients with disabilities.
Ability to work flexible schedules, evenings, and weekends.

Responsibilities

Act as receptionist in the Main Dental Clinic, serving 200-300 patients per day.
Provide guidance and instructions to students on dental plans, pre-determination procedures, and reimbursement processes.
Liaise with dental insurance carriers to ensure patients receive maximum benefits.
Verify, print, and submit dental insurance claim forms and resolve claim or processing issues.
Allocate and reconcile payments in patient records from dental insurance remittances.
Communicate with patients and insurance companies to resolve discrepancies and follow up on outstanding claims.
Respond to telephone and in-person inquiries from prospective and current patients regarding treatment programs, billing information, and charges.
Identify and report discrepancies in computer records for correction.
Schedule appointments for routine and urgent care patients.
Assign students to urgent care cases and coordinate with the Urgent Care Supervisor.
Book appointments for non-registered patients in pain for the Urgent Care Clinic and confirm appointments daily.
Process daily patient payments by cash, cheque, credit card, and direct deposit.
Accurately enter payments in patient records, issue receipts, and reconcile and prepare deposits.
Contact patients regarding outstanding balances or NSF cheques and follow up to secure payment.
Close patient accounts and compile information for submission to collection agencies when necessary.
Ensure pre-payment or pre-determination approval for laboratory items before processing.
Enter dental laboratory invoices into patient records using the lab tracking module in axiUm.
Maintain and update patient records, ensuring completeness and accuracy.
Download, scan, and send radiographs and patient records at the request of patients or students, adhering to privacy and confidentiality regulations.
Provide orientation and training to students and staff on reception procedures, patient payment portal, patient access, laboratory processes, and dental insurance protocols.
Assist in the training of new staff members as required.
Perform administrative duties including sorting and delivering mail, maintaining office supply inventories, photocopying and restocking clinical forms, and delivering paperwork to designated UBC locations.