Dental Center Clinics Manager

UCSF•San Francisco, CA

1d•$113,800 - $242,800

About The Position

Involves the administrative services and operations for health care clinics or centers, in accordance with federal, local, and internal standards, policies, and regulations. Typically includes operations, fiscal management, program planning, and / or external marketing activities. Management levels may include oversight of clinical patient care. (Note, when primary focus is patient care, see Ambulatory Patient Care Services job function.) Manages the operations of healthcare clinic(s) or center (s) to include fiscal, human resources, and practice management operations. The Dental Center Clinics Manager is responsible for clinical, fiscal, human resource and quality outcomes for the Dental Center clinics. This includes actively managing all administrative and day to day operations. Working closely with the Dental Center leadership, the manager will develop standards of care to ensure high quality, cost effective delivery of care and spearhead innovative projects for program improvements. The Dental Center Clinics Manager works with staff on a clearly defined and communicated vision and engages individuals and groups to achieve that vision. The manager also identifies and develops organizational talent and embraces continuous learning of self and others. Additionally, the manager collaborates with Dental Center and School of Dentistry leadership to advance quality strategies, ensure a positive professional work environment, facilitate timeliness of services, and enhance patient, providers, learners, and staff satisfaction. This position oversees all aspects of the provision of administrative services and is responsible for financial accountability and working collaboratively with the School of Dentistry finance leadership team to monitor the operating budget.

Requirements

Bachelor's degree in Business Administration, Finance, Education or related area and 7-10 years relevant progressive experience and / or equivalent combination of experience of training.
Prior supervisory experience, prior experience in managing a clinical enterprise or unit
Previous dental billing experience in managed care setting
Clinic / center management experience, with progressive expertise in practice management, scheduling, customer-service methods, incident reporting, regulatory compliance, accreditation requirements, and information technology
Proven ability to organize, manage multiple priorities, and delegate work functions efficiently
Demonstrated managerial skills and human resources management knowledge, including staff deployment, resource utilization, budgeting and financial management, quality improvement, and program planning and implementation
Strong written, verbal, and interpersonal communications skills to convey complex information, instructions, and guidelines in a clear, concise, and specific manner, and to influence and persuade all levels of staff
Knowledge of relevant healthcare and clinic operations information technology, including billing systems and patient care workflows and processes
Demonstrated knowledge of relevant regulatory requirements, as well as related legislative, accreditation, licensing, and compliance environments
Demonstrated project management skills and ability to meet deadlines
Ability to maintain professionalism and confidentiality at all times
Expertise in MS Excel, Word and similar computer applications

Responsibilities

Implements and monitors the financial process for a comprehensive view of current and forecasted clinic performance, to include revenues, costs, industry trends, and reimbursements
Manages the clinical and operational functions and staff
Recommends allocation of staff, space, equipment, and other resources to optimize the delivery of clinical services
Implements quality improvement systems
Ensures compliance with internal policies and external regulations
Researches and prepares proposals for facilities expansion, satellite development, construction, space planning, capital equipment requests, and staffing needs
Responsible for employee recruitment, performance evaluation, progressive discipline, and staff development
Works collaboratively with Labor Relations on bargaining unit issues and contract negotiations at the local level
Research, develop, and recommend internal policies and procedures for identifying, eliminating or mitigating risk management issues within the practice(s)
Promotes a workplace culture with a focus on meeting or exceeding patient service standards
Develops an environment that encourages creativity, efficiency, engagement, quality of care, safety, and innovations in operations
Implements processes and metrics to assure viability of existing programs, practice patient staffing patterns, and optimize productivity
Recommends operational performance improvements that impact marketability and service
Assures internal policies and external regulations are followed in regards to billing and coding practices and cash handling