Dental Care Coordinator I (Bilingual)

El Centro Del Barrio•San Antonio, TX

About The Position

The Dental Care Coordinator I is responsible for providing care coordination services for dental clients in their assigned group. The Dental Care Coordinator I will assess clients with all care management needs and address any potential barriers to care, to ensure timely diagnosis and treatment. Under direction of the supervisor, the Dental Care Coordinator I will maintain a clinical tracking system to ensure appropriate follow-up, reporting and billing.

Requirements

High School diploma or equivalent plus a Registered Dental Assistant certification
One-year dental assisting experience in a Dental health care setting preferred.
Holds and maintains proper level of professional standards (licensing, CPR, etc.) necessary to ensure credentialing compliance for dental coverage under the Federal Torts Claims Act.
CPR Certified.
Strong clerical skills to include keyboarding and a good understanding of basic math.
Some computer knowledge and use of calculator.
Must possess mental ability to conduct client interviews with a better-than average attention to detail.

Nice To Haves

Bilingual English/Spanish (preferred).

Responsibilities

Demonstrate proficiency in looking up accounts in the EPM & EHR system using name, alias, family members, SSN, and account numbers.
Answer telephones identifying self and name of clinic, department and demonstrates telephone etiquette and excellent customer service.
Assists providers with follow-up on referral as well as no-shows as directed by providers or contract staff.
Assists with obtaining second referral if necessary
Assists with calls from contractors who may be in need of referrals or medical records for patient’s continuum of care.
Assists in scheduling clients for clinical and specialty services as needed.
Documents activities performed on clients in EHR and C3 database.
Updates and maintains patient demographics in EPM, EHR and C3 database.
Attends clinic as needed to provide support assistance for drives.
Flags charts for returned mail items.
Stores returned mail items.
Maintains faxed referrals and home health items.
Enters newly received paper referrals & reports into EHR.
Assist clinical teams in patient assessment via receipt of reports or review of charts that show Abnormal labs/findings and notifies clinician in the event of an emergency.
Completes PHA form to provide to providers for upcoming visits.
Monitors and keeps track of patient appointments to ensure requested needs are addressed.
Makes copies and packets items providers or clinical staff may need
Assists in completing audits and reports requested
Ensures all clients receive assistance with referrals or home health items requested.
Completes daily tasks assigned by VP/Chief Medical Officer.
Completes and runs rescreen report to bring clients back into service.
Documents and updates PHI log in EHR when referrals are sent/processed.
Attends weekly meetings with department.
Demonstrate ability to meet department metrics.
Demonstrate excellent attendance and punctuality.
Other duties as assigned by the immediate supervisor.