Dental Billing Client Care Specialist
About The Position
The Dental Billing Client Care Specialist manages the dental billing process for assigned practices. The role includes submitting and tracking insurance claims, posting payments, reconciling accounts, resolving claim denials and billing discrepancies, and following up on outstanding claims and aged receivables. The specialist communicates with clients, insurance carriers, and internal team members to resolve billing issues, maintains accurate billing documentation, and supports client success and operational objectives. Applicants must currently be located in Texas, Tennessee, Ohio, Alabama, North Carolina, or Florida.
Requirements
- At least 6 years of direct dental billing experience in a dental office environment.
- Comprehensive understanding of dental insurance, claim submission, payment posting, EOB reconciliation, accounts receivable management, and denial resolution.
- Strong knowledge of dental billing regulations, insurance guidelines, CDT coding, and revenue cycle management best practices.
- Experience with dental practice management software and electronic billing systems.
- Exceptional organizational, analytical, and problem-solving skills, with strong attention to detail.
- Excellent communication and customer service skills, with the ability to build positive client relationships.
- A solutions-driven mindset and commitment to accuracy, efficiency, and continuous improvement.
- Must currently be located in Texas, Tennessee, Ohio, Alabama, North Carolina, or Florida.
Responsibilities
- Submit, monitor, and follow up on dental insurance claims to support timely and accurate reimbursement.
- Post insurance and patient payments, reconcile accounts, and maintain billing accuracy.
- Review and resolve claim rejections, denials, and underpayments to maximize revenue recovery.
- Manage accounts receivable aging and follow up with insurance carriers and dental offices as needed.
- Maintain accurate billing records and documentation in accordance with company standards and payer requirements.
- Communicate with clients, insurance carriers, and internal team members to address billing questions and resolve issues.
- Perform other duties and special projects as assigned to support client success, operational excellence, and organizational objectives.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
