Dental Assistant

Sonrava Health•Durham, NC

11h•Onsite

About The Position

As a Dental Assistant at DentalWorks, patient care is the #1 priority. The role focuses on valuing and improving the patient experience to deliver extraordinary dental care. Dental Assistants are crucial to the mission by supporting patients and assisting doctors with procedures. They are directly responsible for the patient’s excellent experience "in the chair" and overall patient retention. DentalWorks seeks individuals who appreciate challenges and professional growth, working with a team dedicated to quality, patient care, and industry innovation. The ideal candidate will provide excellent customer service, precise support to the doctor, and possess an amiable chair-side manner. Flexibility, analytical skills, collaboration, and follow-up are essential in this dynamic, state-of-the-art practice environment. The company is searching for talented people who want to provide excellent customer service for the patient, provide precise support to the doctor, and possess an amiable chair-side manner.

Requirements

Minimum of high school diploma or equivalent required
Current radiography certification required
Dental Assistant certification, as required by state, or ability to become certified
Maintain annual OSHA, HIPAA and Infection Control training
Excellent positive attitude and customer service skills
Professionalism and integrity in all aspects of the job, including image and both verbal and written communication skills
Possess exceptional interpersonal and relationship building skills, including conflict resolution skills
Strong organization, planning and analytical skills
Ability to multi-task and remain calm in a rapidly changing environment
Computer proficiency and the ability to learn new programs as required

Nice To Haves

Current certification in Cardiopulmonary Resuscitation (CPR) preferred
Current certification to monitor Nitrous Oxide/Oxygen Analgesia preferred
Experience in a professional environment with direct patient contact preferred

Responsibilities

Provide exceptional customer service, with excellent chair-side manner, by making the patient the#1 priority.
Be present, engaged and ready to work at all assigned shift times.
Take direction from the doctor and/or hygienist(s), assist them with all dental procedures, and anticipate their needs.
Take, develop and mount accurate, high-quality radiographs.
Review patient charts prior to doctor arrival, log appropriate patient data and health history during the exam and treatment, as well as transcribe the doctor’s notes.
Clean, sterilize and prepare the equipment and operatory, per the organization’s procedures and guidelines, prior to a patient’s appointment.
Perform efficient and accurate procedures to help maintain the schedule and patient flow.
Educate the patients and address their questions and/or concerns.
Demonstrate good teamwork to deliver an extraordinary experience for every patient.
Partner with the doctors, hygienists, Operations Leaders and support staff to maintain excellent patient service and integrity within the organization.
Assist the front office staff in scheduling patients’ follow up visits, as well as tracking the incoming and outgoing lab cases, to ensure quality and timely products.
When assigned by the Operations Leader, monitor the level of dental supplies and order using approved formulary.
Promote and market DentalWorks supported practices services and retail products.
Complete checklists as assigned and participate in daily huddles to ensure that every single day flows smoothly.
Maintain patient confidentiality through HIPAA compliance.
Follow the organization’s safety policies and procedures through OSHA compliance and BBP (Blood-borne Pathogens) federal regulations.
Complete all Learning Management System requirements.