Dental Assistant/Receptionist

KETCHIKAN INDIAN CORPORATION•Ketchikan, AK

10d•$23 - $36•Onsite

About The Position

The Ketchikan Indian Community (KIC) is seeking a Dental Assistant/Receptionist to join their team. This role is primarily responsible for front desk duties, including patient check-in/out, insurance processing, referrals, and schedule management, with secondary responsibilities as a Dental Assistant. The ideal candidate will be task-oriented, self-starting, hard-working, and possess excellent communication skills. This position requires a high degree of professionalism, diplomacy, and the ability to maintain confidentiality.

Requirements

High school diploma or equivalent required.
Current valid State of Alaska driver's license with a record acceptable to KIC’s Insurance carrier.
Knowledge of accounting, office, and reception protocols.
Proficiency in Microsoft Office Suite.
Knowledge of chairside dental assisting.
Knowledge of general dentistry aspects.
Knowledge of the Health Insurance Portability and Accountability Act (HIPAA).
Skill to operate software programs, specifically medical and dental.
Skilled in customer service and communication.
Skilled in administering dental x-rays.
Skilled and proficient with dental, scheduling, office, and other software.
Ability to organize to make the dentist's job easier and ensure procedural trays are in place in advance.
Ability to interpret, monitor, and enforce Dental standards.
Ability to communicate professionally over the telephone and in person in a positive and clear manner.
Ability to manage multiple tasks simultaneously, including telephone, computer operations, and in-person visits.
Ability to take verbal instruction and complete assigned projects by established deadlines.
Ability to be flexible to perform at the highest level as a team player.
Ability to utilize maximum professionalism and diplomacy with those experiencing stress.
Ability to work independently with minimal supervision and prioritize assignments.
Ability to maintain confidentiality of all KIC operations and staff.
Respectful and responsive to the health beliefs, practices, and cultural and linguistic needs of KIC Tribal Members.
Uphold KIC Workplace Values of Trust, Teamwork, Respect, and Accountability, as well as Southeast Traditional Tribal Values “Our Way of Life”.
Commitment to serve Tribal Members and set a high standard for performance.
Meet/exceed the expectations and requirements of internal and external customers.
Ensure important information is passed to those who need to know.
Convey necessary information with respect, clearly, and effectively orally or in writing.
Demonstrate a high level of conscientiousness and hold oneself personally responsible for work.
Do the required fair share of work.

Nice To Haves

Dental Assistant Certification preferred.
Work that demonstrates the ability to perform the duties of the position or other work that indicates the ability to acquire the particular knowledge and skills needed.
Public customer service preferred.

Responsibilities

Welcome and provide information to visitors, vendors, and tribal members in person, by phone, or via social media.
Receive and route incoming correspondence and packages.
Answer and screen telephone calls for dental staff, responding to questions or directing callers appropriately.
Manage the Dental Clinic patient schedule, including appointment reminder calls, recording no-shows, referrals, and other statistics.
Maintain lab cases and schedule accordingly.
Ensure the cleanliness of the Dental Clinic, including all work surfaces and shelving.
Provide general clerical support, including answering phones, filing, typing, ordering office supplies, and running errands.
Assist with inventorying and ordering supplies and medications, and maintain vendor relationships.
Unpack and restock dental supplies daily, ensuring adequate inventory levels.
Perform Quality Assurance activities such as monthly outdate checks, dental storage area inspections, refrigerator temperature monitoring, and dental machine accuracy checks.
Maintain dental equipment in a clean and operative condition and ensure adequate supply levels.
Prepare patients and operators for dental treatments by laying out instruments and materials.
Assist the dentist at chair-side during all phases of general dentistry, utilizing four-handed dentistry techniques.
Pass instruments and materials to and retrieve them from the dentist.
Keep the intra-oral area of operation clear using high-speed evacuator, suction tip, and irrigation.
Retract tissue, tongue, and cheek during procedures.
Maintain aseptic conditions during surgical procedures, stabilize tissue, and cut sutures.
Monitor patient condition during treatment for signs of distress.
Operate dental x-ray equipment to take intra- and extra-oral radiographs.
Pour and trim models for impressions and construct custom impression trays.
Take preliminary impressions for study models.
Remove sutures and place/remove rubber dams.
Obtain and record pre-operative and post-operative pressure and pulse of oral surgery patients.
Relay dentist's instructions to patients for post-treatment care.
Instruct patients in brushing/flossing techniques and care of prosthodontic appliances.
Record information on prescriptions and other forms for dentist signature.
Schedule follow-up appointments as necessary.