Dental Administrator/Hygiene Coordinator

Passion Dental Group Inc. • Richmond, BC

8d • Onsite

About The Position

We are looking for a skilled and compassionate Dental Administrator / Hygiene Coordinator to join our team. In this role, you’ll be at the heart of both the front desk experience and the hygiene schedule, helping ensure patients receive seamless, well-coordinated care from start to finish. Whether you’re early in your career or bring years of experience, you’ll be joining a supportive, professional environment where you can bring your organization, communication skills, and patient-first mindset to a role that truly makes an impact.

Requirements

• Minimum of 2 years of experience in a dental clinic environment
• Knowledge of dental billing and insurance protocols
• Strong understanding of hygiene scheduling.
• Proficiency with Microsoft Office
• Strong communication skills, both verbal and written
• Excellent problem-solving abilities and attention to detail
• Friendly, professional demeanour with a patient-first mindset
• Ability to multitask and thrive in a fast-paced environment

Nice To Haves

• experience with Tracker is an asset

Responsibilities

• Be the warm, welcoming face of the clinic, ensuring every patient feels valued and cared for
• Manage phone calls, direct inquiries, and efficiently book appointments
• Coordinate and optimize the hygiene schedule.
• Support hygienists by ensuring schedules are full, balanced, and running efficiently
• Maintain and organize the patient database with accuracy and confidentiality
• Oversee insurance claims, billing systems, and follow up with insurance companies
• Identify gaps in the hygiene schedule and proactively manage recalls and reactivation
• Help establish and maintain office protocols to keep daily operations running smoothly
• Contribute to a positive, team-focused environment centered on exceptional patient care

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed