Assistant, Dental Administrative

The Wright Center for Graduate Medical Education•Scranton, PA

68d

About The Position

The Dental Administrative Assistant (DAA) is the initial point of contact for patients and visitors and provides customer service that supports a high-quality patient experience. The role performs front-office administrative responsibilities in a high-intensity, fast-paced health center environment, with a critical impact on operational efficiency. The DAA reports to the Director, Dental Operations; no other roles report to this position. The position supports patient access and front-office operations, including scheduling and registration, managing patient information in the electronic health record, insurance and payment activities, communication with patients, and helping patients understand health center resources and programs. The DAA is expected to comply with HIPAA and other applicable requirements, participate in extended-access coverage, and provide cross-coverage for other locations and service lines.

Requirements

High school diploma or GED.
Previous front-office experience in a high-volume medical practice is desirable; 1–2 years is stated.
Meet The Wright Center for Community Health and its affiliated Enterprise entities’ EOS People Analyzer Tool.
Mission-oriented and able to represent the enterprise professionally while demonstrating organizational pride.
Ability to adapt to changing priorities and maintain accuracy and compliance in detail-oriented responsibilities.
Ability to maintain strict confidentiality.
Proficient computer skills and demonstrated proficiency with technology and EMR workflows by the end of orientation.
Reliability and punctuality, with attention to detail.
Ability to perform effectively in a fast-paced environment with changing priorities.
Professional, customer-service-oriented approach to delivering quality care.
Ability to work independently and as part of a team.
Professional written and verbal communication and interpersonal skills.
Willingness to work a flexible schedule.

Nice To Haves

Experience working in the EOS® model (strongly preferred).
Bilingual ability (highly desired).

Responsibilities

Schedule patient appointments and follow-up visits.
Register and intake patients, capture demographic information needed for the annual UDS report, and check patients out.
Comply with Red Flag Rules for photo identification.
Manage patient information in the Electronic Health Records system, scan patient records into the EMR, and create triages within the EMR.
Understand insurance dynamics, verify patients’ insurance information, and comply with commercial and Medicaid plan rules for services requiring prior authorization.
Collect copays at the time of the visit and perform cash account management activities.
Provide self-pay patients with payment options and obtain Medicare ABNs for non-covered services.
Ensure patients understand health center resources and available programs, including the sliding fee discount program, Good Faith Estimate, Outreach & Enrollment programs, language services, and after-hours coverage.
Ensure compliance regarding the availability and location of the SDS binder and 990 binders for all TWC entities, and understand emergency responsibilities to help coworkers and patients reach safety.
Mail and receive new-patient information packets.
Answer and return phone calls and switch phones to night/weekend service.
Adhere to HIPAA rules and regulations.
Participate in a rotation of extended access hours, including late nights, weekends, and holidays.
Cross-cover other locations and service lines to support continued patient access.
Perform other duties as assigned.
Understand the health center’s FQHC, PCMH, NCQA, and ACO status and participation.