Denials Management Specialist

Southwoods Health • Boardman, OH

1d • Onsite

About The Position

Southwoods Health is hiring a Denials Management Specialist. In this role, you will be responsible for corresponding with insurance carriers regarding aged, unpaid claims. The ideal candidate will work diligently to secure and expedite payments through proactive follow-up and the strategic appeals resolution process.

Requirements

• Completed training or courses in business office operations, computer applications, and medical terminology.
• Comprehensive knowledge of operational aspects of the revenue cycle and proven measures to take in successfully resolving complex claim issues.
• Effective communication skills, professional problem-solving capabilities, and the ability to maintain a professional demeanor at all times backed by strong ethical principles.

Nice To Haves

• Collection or billing certification is highly preferred.

Responsibilities

• Review tasks, credit balances, and denial worklists on a daily and weekly basis.
• Contact insurance companies directly to determine the status of unpaid or denied accounts, and navigate online insurance websites efficiently.
• Prepare, file, and submit formal insurance appeals.
• Send necessary copies or supporting clinical documentation required by insurance carriers.
• Detailed note-taking of all contact interactions with insurance companies and patients within the patient’s account records.
• Mail insurance claim forms with required attachments, investigate insurance credit balances for resolution, and identify/report billing errors to the supervisor for policy corrections.
• Review insurance newsletters and websites regularly for policy updates.
• Ensure all processes maintain strict compliance with regulatory agencies (OSHA, ODH, BOP, TJC, etc.).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed