Demonstrator

Hy-Vee, Inc.•Mason City, IA

11d•Onsite

About The Position

Hy-Vee Demonstrators bring products to life for customers by preparing and presenting product demonstrations, offering samples, sharing product knowledge, answering questions, and making suggestions that help customers discover new products. The role focuses on friendly, engaging customer service and making the shopping experience more enjoyable. Demonstrators also organize and stock demonstration supplies, maintain a clean and sanitary work area, answer customer calls, collaborate with coworkers, assist elsewhere in the store as needed, and follow Hy-Vee policies and store guidelines. The position is in a fast-paced retail store environment, with employees on their feet throughout their shifts.

Requirements

High school diploma or equivalent experience.
Ability to follow detailed written or verbal instructions and work through tasks with a few concrete variables.
Ability to perform simple addition and subtraction, copy figures, and count and record accurately.
Ability to engage confidently with customers, offer helpful advice, and make product recommendations in a friendly, professional manner.

Nice To Haves

Less than six months of similar or related work experience preferred.

Responsibilities

Provide prompt, friendly customer service by greeting customers, learning their names, and making interactions positive.
Prepare products for sampling and offer samples to customers throughout the shift.
Answer product-related questions, explain products, and suggest ways to prepare and use them.
Organize demonstration items and ensure adequate supplies are available.
Stock demonstration supplies and keep the work area clean and organized.
Follow proper sanitation procedures throughout the shift.
Answer the telephone promptly and provide helpful customer service to callers.
Work with coworkers as a team to support customer satisfaction and a pleasant work environment.
Assist in other areas of the store and take on special projects as assigned.
Follow personal hygiene and dress standards, Hy-Vee policies, and store guidelines.
Report to work as scheduled and on time.