Demonstrator Operator

Peterson•San Leandro, CA

18h•Onsite

About The Position

Peterson Cat has a need for a Demonstrator Operator who will be based at our San Leandro, CA location. The Demonstrator Operator supports the Earthmoving Sales department by demonstrating equipment operation and developing and conducting formal equipment operator training courses for customers and Peterson personnel. This role also assists Sales staff by communicating the benefits of Cat machines to customers, conducts customer site assessments to identify opportunities for customer to enhance profits and reduce maintenance costs, and assists with addressing customer complaints concerning machine performance.

Requirements

High School Diploma or General Education Degree (GED)
A minimum of five (5) years of related experience in heavy equipment operation; preferably in a heavy industrial environment; or an equivalent combination of education and work experience.
Successful completion of Caterpillar machine machine operator training required.
Must be able to travel within assigned territory, including overnight travel.
Valid driver’s license with a satisfactory driving record required.

Nice To Haves

Associate degree in a related field highly preferred.
Caterpillar Certified Operator Certificate preferred.

Responsibilities

Plan and conduct equipment operation demonstrations as required by the Sales department.
Conduct machine delivery training for customers, including the completion of Delivery Service Reports.
Conduct formal, certified customer machine training courses throughout the assigned territory that meet Caterpillar and Peterson standards, travelling locally and to remote customer sites on a regular basis.
Collaborate with machine Sales Representatives, Product Support Sales Representatives, and Sales management to assist with machine sales.
Perform site assessments as required by customers and Peterson Sales department.
Oversee and manage all customer related production studies.
Maintain knowledge of features, benefits, and applications of all Cat equipment sold and serviced by Peterson.
Communicate directly with customers and resolve machine performance issues.
Conduct internal training as necessary to support Peterson Sales and Rental departments.
Conduct professional machine demos and head-to-head demos versus the competition.
Develop an operation assessment when a machine or fleet does not meet the expectations of the operator, supervisor, or owner.
Manage conflicts that may arise when a machine is not performing and it cannot be determined if a problem is a mechanical issue or an operator issue.
Educate internal and external stakeholders on the advantages of owning and operating a Cat machine vs. competitors.
Plan and develop curriculum and strategies for the purpose of performing revenue-generating Cat operator certification courses, training customers on the safe and productive operation of Cat equipment.
Work safely at all times.
Adhere to all applicable safety policies.
Comply with all company policies, procedures, and standards.
Travel away from base location regularly to conduct operator training and equipment demonstrations throughout the assigned territory; operate company or personal vehicle as needed.