Demo Site Manager

Rippling•San Francisco, CA

About The Position

The Demo Site Manager owns the strategy, maintenance, and continuous improvement of Rippling’s demo environments—ensuring they are realistic, reliable, and aligned with our go-to-market needs. This role bridges technical execution, enablement, and storytelling to deliver world-class demo experiences that empower GTM teams to sell with impact. You will act as the central point of contact for demo site health, scalability, and release readiness—partnering with Product, Tools, IT, and Solutions Consulting leadership to ensure our demo ecosystem evolves in tandem with Rippling’s growth.

Requirements

5+ years in Solutions Consulting, Pre-Sales Engineering, or Demo Engineering.
Strong understanding of SaaS GTM motions and demo workflows.
Technical fluency in Rippling’s or comparable HRIS/Payroll/IT platforms.
Proficient with Jira, Slack, and data/reporting tools (e.g., Looker, Tableau).
Excellent communication, project management, and cross-functional collaboration skills.
Creative problem solver with an eye for detail and demo storytelling.
Strong commitment to fostering a diverse and inclusive work environment.

Responsibilities

Demo Environment Management: Oversee the day-to-day operations, incidents, and health of all demo environments. Be aware of key issues and strategically build plans to limit the impact and ensure we have consistency. Maintain visibility into environment uptime, stability, and performance.
Managed Site Ownership: Own configuration, cleanup, and optimization of managed demo sites. Create new managed demo sites based on industry & global needs. Partner with IT and R&D to explore improved infrastructure capabilities (e.g., environment resets, automation).
Product & Tools Partnership: Collaborate closely with Product GTM and Engineering to ensure new features are properly integrated and stable in demo environments. Manage demo readiness for new product launches—scripts, click paths, seeding, and training documentation. Represent SC and GTM needs in product planning and top product ask discussions. Builds deep relationship with engineering and uses project management to ensure timeliness of fixes.
Custom Demo Builds: Design and maintain industry-specific and persona-based demo environments (e.g., Restaurant, Manufacturing, Healthcare). Support custom builds for large deals, events, and global selling motions. Develop reusable demo scripts and assets to standardize storytelling across the field.
Demo Site Support & Incident Response: Escalate critical or recurring issues via Jira tickets, tracking to resolution. Provide proactive communication to field teams around known issues and resolutions.
Reporting & Data Insights: Track, analyze, and report demo site usage, health trends, and issue resolution rates. Deliver monthly business reviews (MBRs) with metrics such as: Demo Issues Resolved (by priority) Projects Completed SC Satisfaction and Feedback Environment uptime & performance metrics
Security & Access Management: Manage access control, ensuring demo environment data integrity and compliance. Remove access for termed employees and manage ownership transfers. Ensure responsible data hygiene across shared environments.
Communication & Enablement: Publish demo updates through newsletters, all-hands, and Confluence. Document demo best practices, scripts, and environment guides. Conduct listening sessions with SCs and AEs to collect feedback and prioritize improvements.