Demo Program Manager

Nuro•Mountain View, CA

1d•Hybrid

About The Position

Nuro is looking for a Demo Program Manager to own the planning and execution of recurring and bespoke autonomous vehicle demonstrations. This person will be the single accountable program owner for making demos happen—from initial request through planning, dry runs, day-of execution, technical escalation, and post-demo follow-through. The role combines program and project management, Operations coordination, technical issue triage and escalation, and real-time problem solving. The ideal candidate is highly proactive, independent, organized, technically curious, and adept at communicating with everyone from autonomous vehicle operators to senior technical and company leadership. This person will work closely with functional experts but will own the planning, scope, communication, escalation, and execution outcome of each demo.

Requirements

5+ years of experience in program management, project management, operations, technical operations, or a related field.
Experience coordinating complex, time-sensitive programs involving multiple teams and dependencies.
Strong planning and organizational skills, with the ability to manage schedules, resources, risks, and changing priorities.
Technically curious and able to quickly learn about vehicles, autonomy systems, maps, routes, releases, and operational tooling to triage issues effectively.
Strong judgment and real-time problem-solving skills, particularly in high-pressure or ambiguous situations.
Excellent written and verbal communication skills, with the ability to communicate effectively with autonomous vehicle operators, engineers, technical leaders, and executives.
Demonstrated ability to influence and drive action across teams without formal authority.
Strong attention to detail and independent follow-through; able to track dependencies, owners, decisions, and open issues through closure.
Willingness to support early-morning, evening, or other non-standard hours when demos or dry runs require coverage.
Ability to work from Nuro’s Mountain View office at least two days per week and more frequently as needed around demos.

Nice To Haves

Experience supporting autonomous vehicle, robotics, automotive, or other safety-critical demonstrations.
Experience coordinating live technical launches, field testing, or customer-facing deployments.
Familiarity with vehicle operations, autonomy systems, mapping, routing, fleet tools, and/or software release processes.
Experience working directly with operations, technical, and executive stakeholders.
Experience building repeatable operating processes, checklists, and escalation frameworks.

Responsibilities

Own the source-of-truth demo calendar, intake process, requirements, timelines, and stakeholder communications.
Plan and coordinate autonomous vehicle demos with Nuro’s existing and future vehicle platforms (e.g., Prius, Lexus, Gravity).
Lead planning and execution for bespoke and higher-complexity demos, including executive, partner, and investor events.
Translate each demo request into an executable plan covering: Date, location, route, and guest requirements; Vehicle and software requirements; Operations staffing; Dry-run and testing cadence; Technical support and escalation coverage; Contingency plans and go/no-go criteria.
Coordinate vehicle allocation, charging, transport, staging, configuration, and readiness with Operations and Fleet.
Coordinate software releases, bot updates, vehicle configurations, route configurations, and demo-specific profiles.
Coordinate route creation and updates with Mapping, Routing, Autonomy, and Operations.
Plan and manage dry runs, including test objectives, routes, timing windows, and feedback requirements.
Serve as the day-of command and coordination lead across vehicles, operators, technical teams, Nuro hosts, and other stakeholders.
Triage and coordinate resolution of issues, which may include: Vehicle startup and readiness; Route setting and mission configuration; Localization and connectivity; Software and release configuration; Mapping and routing; Autonomy behavior; Hardware and fleet readiness.
Create and route tickets to the appropriate technical team, including Mapping, Routing, Autonomy, Controls, Fleet, OpsTools, Connectivity, Infrastructure, and Guardian.
Coordinate logs, run IDs, priority imports, operator feedback, and post-run documentation.
Track issues through root-cause analysis, mitigation, fix deployment, validation, and closure.
Provide regular readiness updates and escalate material risks, blockers, and decisions to Tech Group leadership and other relevant leaders.
Collaborate with Partner Success and other Program and commercial stakeholders on external-facing technical updates.
Maintain demo procedures, route and mission setup instructions, release references, feedback templates, known issues, mitigations, and escalation paths.
Conduct post-demo reviews and ensure follow-up actions are assigned, tracked, and closed.
Identify opportunities to improve and automate demo planning, readiness, and execution processes.