Demand Planner

MINIAT HOLDINGS LLC • South Holland, IL

1d • $68,000 - $85,000 • Onsite

About The Position

The Demand Planner is responsible for developing and maintaining a reliable, data-driven demand forecast that supports the Sales & Operations Planning (S&OP) process. The role focuses on statistical forecasting, promotion and event integration, and cross-functional collaboration to ensure supply alignment and service continuity. In addition, this role provides approximately 25% (varies by week) Customer Service backup coverage, ensuring uninterrupted customer and order management support during peak periods or team absences.

Requirements

• Bachelor's degree in supply chain, Business, Analytics, Economics, or related field.
• Minimum 3 years of experience in demand planning, forecasting, supply chain planning, or a related role.
• Hands-on experience with statistical forecasting models and demand planning systems.
• Working knowledge of Advanced Planning Systems (e.g., SAP, Blue Yonder, Relex, or similar).
• Experience supporting or participating in an S&OP or IBP process strongly preferred.
• Prior experience working with Sales, Customer Service, or Operations teams.
• Ability to provide backup Customer Service support when required.

Responsibilities

• Develop, maintain, and continuously improve the statistical baseline forecast at the SKU-Customer level.
• Apply historical data, seasonality, trend analysis, and system-based forecasting algorithms.
• Identify and correct data anomalies including outliers, history gaps, and master data issues.
• Measure forecast performance using accuracy and bias metrics (e.g., WAPE, Bias) and drive forecast improvement actions.
• Collect promotional plans, pricing actions, and volume assumptions from Sales.
• Build and maintain a structured Promotion / Event Calendar.
• Quantify promotional uplift and overlay it onto the statistical baseline forecast.
• Track promotional forecast performance and refine assumptions based on post-event analysis.
• Partner with Sales, Customer Service, Scheduling, Supply Planning, and Operations to validate demand signals.
• Prepare all materials and decks for the monthly Demand review and weekly tactical S&OP demand check.
• Lead the weekly tactical S&OP meetings.
• Support and present demand insights and opportunities during S&OP demand reviews.
• Proactively communicate significant forecast changes or risks to Scheduling and Supply Planning teams.
• Prepare weekly and monthly demand reports highlighting forecast changes, key drivers, and exceptions.
• Maintain forecast dashboards and ensure data accuracy and consistency.
• Report weekly on the forecast accuracy and bias KPIs.
• Identify demand risks, upside opportunities, and recommended mitigation actions.
• Maintain forecast hierarchies, product segmentation, and customer groupings.
• Support product lifecycle activities including new item introductions, phase-outs, and SKU rationalization.
• Identify and recommend improvements to forecasting tools, models, and demand planning processes.
• Provide backup coverage by entering customer orders into the ERP system.
• Process order changes, confirmations, and delivery updates accurately and timely.
• Respond to customer inquiries related to order status, availability, and delivery schedules.
• Support issue resolution including shortages, substitutions, delays, and backorders.
• Run daily backlog, open order, or shipment reports as required.
• Maintain full cross-training on Customer Service workflows to ensure seamless coverage and continuity.
• Report on weekly OTIF metric.

Benefits

• Medical
• Vision
• Dental
• Discretionary bonus up to 10% (50% personal performance based & 50% company performance)
• 401(k) with matching up to a max of 4%
• 120 hours PTO in the 1st 12 months

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level