Demand Planner

MINIAT HOLDINGS LLC • South Holland, IL

7d • $75,000 - $95,000 • Onsite

About The Position

The Demand Planner develops and maintains a reliable, data-driven demand forecast that supports the Sales & Operations Planning (S&OP) process. The role focuses on statistical forecasting, integration of promotions and events, and cross-functional collaboration to align supply and maintain service continuity. It also provides approximately 25% Customer Service backup coverage, varying by week, to support customer and order management during peak periods or team absences.

The position is onsite in South Holland, Illinois, four days per week. It has no supervisory or management responsibilities. The role includes preparing demand reports and S&OP materials, maintaining forecasting data and processes, and providing backup customer order support.

Requirements

• Bachelor’s degree in supply chain, Business, Analytics, Economics, or a related field.
• At least 3 years of experience in demand planning, forecasting, supply chain planning, or a related role; the posting specifies “3-5 years or more.”
• Hands-on experience with statistical forecasting models and demand planning systems.
• Working knowledge of Advanced Planning Systems such as SAP, Blue Yonder, Relex, or similar.
• Prior experience working with Sales, Customer Service, or Operations teams.
• Ability to provide backup Customer Service support when required.
• Ability to work onsite in South Holland, Illinois, four days per week.

Nice To Haves

• Experience supporting or participating in an S&OP or IBP process is strongly preferred.

Responsibilities

• Develop, maintain, and improve the statistical baseline forecast at the SKU-customer level using historical data, seasonality, trend analysis, and system-based forecasting algorithms.
• Identify and correct forecast data anomalies, including outliers, history gaps, and master data issues.
• Measure forecast accuracy and bias, including metrics such as WAPE and Bias, and drive forecast improvement actions.
• Collect promotional plans, pricing actions, and volume assumptions from Sales; maintain a structured Promotion / Event Calendar; quantify promotional uplift; and incorporate it into the baseline forecast.
• Track promotional forecast performance and refine assumptions through post-event analysis.
• Partner with Sales, Customer Service, Scheduling, Supply Planning, and Operations to validate demand signals.
• Prepare materials and presentations for monthly Demand reviews and weekly tactical S&OP demand checks; lead weekly tactical S&OP meetings; and support and present demand insights and opportunities during S&OP demand reviews.
• Communicate significant forecast changes and risks proactively to Scheduling and Supply Planning teams.
• Prepare weekly and monthly demand reports, maintain forecast dashboards and data accuracy, report weekly forecast accuracy and bias KPIs, and identify demand risks, upside opportunities, and mitigation actions.
• Maintain forecast hierarchies, product segmentation, and customer groupings; support new item introductions, phase-outs, and SKU rationalization; and recommend improvements to forecasting tools, models, and processes.
• Provide approximately 25% Customer Service backup coverage, including entering customer orders into the ERP system; processing order changes, confirmations, and delivery updates; and responding to inquiries about order status, availability, and delivery schedules.
• Support resolution of shortages, substitutions, delays, and backorders; run daily backlog, open order, or shipment reports as required; maintain cross-training on Customer Service workflows; and report the weekly OTIF metric.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Discretionary bonus up to 12%, with 50% based on personal performance and 50% based on company performance
• 401(k) with matching up to a maximum of 4%
• 120 hours of PTO in the first 12 months

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level