Demand Planner (Hybrid)

RTX•Rome, NY

1d•$68,900 - $131,100•Hybrid

About The Position

The Senior Analyst, Demand Planner serves as the transactional main point of contact for assigned customers. The role manages day-to-day customer communication about purchase orders, general inquiries, and meeting customer expectations. It also integrates customer-provided forecasts, supports ad hoc reporting, and participates in SIOP demand reviews. The position works with Operations and Contracts Analysts to meet customer and organizational expectations, handles customer issues through resolution, and maintains timely updates on quote and order status. It uses materials planning and ERP systems, along with reporting tools, to manage forecast data and present information in user-friendly formats such as reports and dashboards. This is a hybrid role, with regular work both onsite and offsite; the onsite-work ratio is determined in partnership with the employee’s leader. U.S. citizenship is required because only U.S. citizens are authorized to access information under the program or contract. No security clearance is required.

Requirements

Typically requires a university degree and at least 2 years of relevant experience, or an advanced degree in a related field.
Experience addressing customer inquiries, resolving issues, and providing support and assistance.
Experience using an Enterprise Resource Planning (ERP) system, such as SAP.
Experience using Microsoft Office, including Excel, Word, and PowerPoint.
U.S. citizenship is required.

Nice To Haves

Business acumen and the ability to prioritize and manage multiple deliverables in a fast-paced environment.
Ability to proactively use and manage complex data and synthesize information from multiple sources, data owners, and systems.
Prior experience with SAP/ERP systems and reporting tools.

Responsibilities

Serve as the primary point of contact for order management with assigned customers.
Coordinate with Operations and Contracts Analysts to ensure customer and organizational expectations are met.
Own escalated customer issues by investigating them and following them through to resolution.
Handle customer requests professionally and in a timely manner.
Collect and consolidate information about customer interactions and transactions to support future needs and process improvements.
Provide customers with continuous feedback on quote and order status through backlog reports, portal updates, reschedule notices, and verbal and written communication.
Use data and process knowledge proactively to identify business trends and opportunities.
Participate in and respond to performance metrics to improve effectiveness within Demand Planning.
Use materials planning software to load and manage customer-provided forecasts.
Use systems knowledge to capture and present data in user-friendly formats, such as reports and dashboards.
Perform other duties as required.

Benefits

Medical, dental, and vision insurance.
Three weeks of vacation for newly hired employees.
401(k) plan with employer matching funds and a separate employer retirement contribution, including a Lifetime Income Strategy option.
Tuition reimbursement program.
Student Loan Repayment Program.
Life insurance and disability coverage.
Optional pet, home and auto, additional life and accident, critical illness, group legal, and identity theft protection coverage.
Birth, adoption, and parental leave benefits.
Fertility and family-planning benefits through Ovia Health.
Adoption assistance.
Autism benefit.
Employee Assistance Plan, including up to 10 free counseling sessions.
Healthy You Incentives wellness rewards program.
Doctor on Demand virtual doctor visits.
Bright Horizons child and elder care services.
Teladoc Medical Experts second-opinion program.
Potential short-term and long-term disability coverage, flexible spending accounts, flexible work schedules, Employee Scholar Program, paid time off, and holidays; eligibility and availability depend on the business unit and collective-bargaining coverage.
Potential annual short-term and/or long-term incentive compensation, depending on position level and collective-bargaining coverage; payments are not guaranteed.