Demand Fulfillment Specialist

Dupont•Elsmere, DE

About The Position

DuPont Healthcare Solutions is seeking a Demand Fulfillment Specialist to support its Healthcare business. The Healthcare Solutions Demand Fulfillment Specialist (DFS) is responsible for connecting customer demand with real-time supply chain execution. The role will establish, standardize, and sustain cross-functional Decision Center processes that identify fulfillment risks, accelerate decisions, and improve OTIF-R performance across healthcare sites. The DFS will create disciplined review routines, coordinate resolution of abnormal demand and supply exceptions, and ensure late-order reason codes are collected consistently and accurately to enable root-cause analysis and targeted improvement.

Requirements

Bachelor's degree in supply chain, business, engineering, operations, or a related field, or equivalent relevant experience.
At least 5 years of experience in demand fulfillment, order management, supply chain planning, customer service, logistics, operations, or a related execution role.
Experience facilitating cross-functional operating reviews and driving actions through influence.
Strong analytical, problem-solving, organizational, and communication skills.
Ability to work with detailed order-level data, identify patterns, and translate findings into clear actions.
Ability to manage multiple priorities in a fast-moving environment and maintain disciplined follow-through.

Nice To Haves

Experience with OTIF, delivery performance, backorder management, abnormal-demand escalation, or service-recovery processes.
Experience establishing standard work, governance, reason-code structures, or data-quality controls across multiple sites.
Planning or ERP system experience such as SAP, OMP, IQMS, or comparable platforms, plus experience with Power BI or similar reporting tools.
Lean, Six Sigma Green Belt, APICS, or equivalent process-improvement or supply-chain certification.
Experience supporting manufacturing networks with cross-functional and multi-site stakeholders.

Responsibilities

Build and deploy a standard Decision Center operating model for healthcare sites, including meeting cadence, participants, inputs, prioritization rules, decision rights, escalation paths, action tracking, and closure criteria.
Facilitate recurring cross-functional Decision Center reviews covering open orders, backorders, future OTIF-R risks, abnormal demand, supply disruptions, customer-driven exceptions, and execution constraints.
Create practical standard work, process maps, templates, checklists, and role guides so each healthcare site follows a consistent process while retaining only necessary local variations.
Ensure Decision Center discussions result in clear decisions, named owners, target dates, documented rationale, and timely follow-through.
Coach site supply chain, customer service, operations, logistics, planning, and commercial participants on effective use of the Decision Center process.
Monitor OTIF-R performance and at-risk order populations using approved dashboards and source data; identify recurring drivers, emerging risks, and opportunities for intervention.
Coordinate root-cause reviews and countermeasures for the highest-impact OTIF-R misses, partnering with the functions that control the underlying process.
Differentiate customer-caused exceptions from company-controlled failures using documented evidence and approved rules.
Escalate unresolved systemic issues such as inaccurate dates, lead-time settings, master-data gaps, capacity constraints, material shortages, logistics failures, or unclear process ownership.
Convert recurring Decision Center findings into prioritized improvement actions, Pareto analyses, and sustainable process changes.
Develop Decision Center scorecards and process health measures that show actions, aging, closure, reason-code completeness, coding accuracy, and repeat root causes.
Prepare concise updates for supply chain leadership on OTIF-R trends, key constraints, countermeasure progress, and decisions required.
Lead rollout planning, site readiness assessments, training, communications, and adoption follow-up for new or revised fulfillment processes.
Document lessons learned and replicate successful countermeasures across healthcare sites.
Support continuous improvement using structured problem-solving and data-driven decision making.