Delivery Transactions Manager

Airbus • Mobile, AL

1d • Onsite

About The Position

The Delivery Transactions Manager is the principal commercial focal point both internally and in front of the customer for all matters related to the Customer Acceptance and Delivery process. In this capacity he/she will lead the Customer Acceptance & Delivery MFT in commercial matters. The Delivery Transactions Manager is responsible for negotiating aircraft delivery transactions with the customer at any level of seniority, including CEO, to ensure on-time and on-quality aircraft deliveries at minimum cost and risk for Airbus while maintaining customer satisfaction. The Delivery Transactions Manager is responsible for mitigating the commercial/financial risks associated with all customer requests or any aspect of aircraft non-compliance to contractual commitments and minimizing exposure on existing fleet or future deliveries. In this perspective, and up to a defined guideline, the jobholder has autonomy to find a settlement with the customer taking into account the commercial and industrial delivery environment.

Requirements

• Bachelor’s degree in engineering, business or equivalent.
• Experience working directly with customers.
• Ability to understand customer’s expectations by constantly assessing and improving the customer relationship by actively listening and clarifying their needs, requirements and occurring concerns.
• Ability to provide precise information to respond to customer needs and requirements and articulate a winning value proposition leading into future business/sales potential in order to ensure a successful and sustainable relationship.
• Ability to verbally communicate in English by carefully applying the adequate vocabulary to various situations with different counterparts.
• Ability to create written correspondences by carefully applying the adequate vocabulary.
• Good foundational technical knowledge of aviation.
• Ability to develop and execute winning negotiation positions and strategies (i.e. product, service & solutions) to meet the requirement of the customer and Airbus.
• Ability to react flexibly and rapidly in case a customer is changing his requirements/requests.
• Ability to identify and react accurately to the behavior and emotions of customers.
• Ability to use effective communication techniques in order to deliver outstanding performance through: a. assessment of target audiences, b. clear objective set, (c) tailored messages, (d) selection of appropriate means, tools and channels.
• Knowledge and application of company rules and policies pertaining to the use of social media.
• Authorized to work in the US. Able to work in the US without current or future need for visa sponsorship.
• This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Nice To Haves

• 7 to 10 years in leadership roles in aviation.
• Foreign language skills (e.g. Spanish, French, German, etc.) are recommended.

Responsibilities

• Appraise the commercial/contractual impact of all aspects of non-compliance through manufacturing to ferry flight. Devise commercial settlements for a complex mix of unresolved issues (engineering, manufacturing, supplier, support, contractual, etc.).
• Draft, negotiate and agree the Commitment Letter (CL) prior to the Transfer of Title (ToT). Manage and coordinate all internal and external inputs, escalate problems to management level, if necessary, for decision-making.
• Contribute to the achievement of Airbus’ delivery targets by proposing innovative commercial solutions to resolve any combination of outstanding customer issues, whatever their causes.
• Provide feedback experience of commercial and contractual issues to ensure continuous improvement in all functions to minimize Airbus’ exposure.
• Develop strong business/personal relationships with the airlines representatives community based on-site, together with all the relevant stakeholders in the airline team at their home base.
• Represent as appropriate aircraft deliveries and the Customer Acceptance Delivery (CAD) Multi Functional Team (MFT) in all internal and/or external meetings relating to current or future aircraft acceptance, delivery and follow-up activity (with e.g. design, engineering, manufacturing, customisation, airworthiness, quality, etc.).
• Represent Airbus in front of a worldwide multicultural customer community in order to contribute directly to the achievement of customer satisfaction targets.

Benefits

• Competitive base salary
• Incentive compensation which may include profit sharing schemes
• Retirement savings plan
• Employee Stock Ownership Plan (“ESOP”)
• Paid time off including personal time
• Holidays
• Generous paid parental leave program
• Comprehensive insurance coverage including medical (traditional and high-deductible health plans)
• Prescription coverage
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Employee Assistance Plan (“EAP”)
• Other supplemental benefit coverages
• Upskilling and development opportunities through our global Leadership University
• Unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path
• Opportunity to participate in accelerated development programmes
• National and international mobility

What This Job Offers

• Job Type: Full-time
• Career Level: Senior