Delivery Trainer, RSR

Amazon•Menomonie, WI

2d•$22 - $22•Onsite

About The Position

This is a full-time, permanent position. As part of your onboarding, you'll participate in a comprehensive 5-week paid training program at one of our operating sites, which may be located 50+ miles from your permanent work location. All travel accommodations for training will be booked and paid for by Amazon. Elevate Customer Experiences in Rural Delivery Operations. Are you passionate about transforming logistics and creating seamless delivery experiences in remote areas? Join our Rural Super Rural (RSR) team and become a critical driver of Amazon's customer-centric mission, helping us deliver smiles to customers in the most challenging locations. Your day will be dynamic and impactful, focused on creating comprehensive training experiences that set delivery associates up for success. You'll lead engaging training sessions, conduct hands-on drive-alongs, and provide personalized coaching that helps drivers develop critical skills and confidence. Our Rural Super Rural (RSR) team is a passionate group dedicated to pushing the boundaries of delivery innovation. We're not just delivering packages; we're connecting communities and creating meaningful customer experiences. Our team thrives on collaboration, continuous improvement, and the challenge of serving customers in remote locations.

Requirements

1+ years of Microsoft Office products and applications experience
High school or equivalent
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
Work 40 hours/week, and overtime as required
Valid and active driver's license
Are 21 years of age or older
Eligible to drive in accordance with DOT requirements
Must be able to obtain and maintain a Driver Qualification File
Authorized to work in the United States

Nice To Haves

Associate’s or Bachelor’s Degree, and/or prior Amazon experience
Ability to communicate effectively (written and verbal) across various levels of an organization
History of meeting/exceeding departmental goals
Experience leading teams
Demonstrates problem solving and analytical skills
Capable of providing direction to team members using independent judgment
Organization and time management skills
Experience delivering training both to individuals and groups
2+ years of professional driving experience
Bachelor’s Degree or 2+ years Amazon experience
Knowledge of instructional theories: adult learning, on the job learning, knowledge management theories, virtual and classroom instruction
Strong organizational, interpersonal, and communication skills
Proven ability to deal with ambiguity and competing priorities
Associate may be required to gain DOT Regulation Qualification as a condition of the role

Responsibilities

Facilitate comprehensive daily training classes for delivery associates, including in-station instruction and practical drive-along experiences
Develop and implement training programs that emphasize safety, quality, and operational excellence
Collaborate with operations teams to coordinate and measure training effectiveness
Provide detailed performance tracking and identify opportunities for skill enhancement
Serve as a knowledgeable resource for driver training-related questions and support
Facilitate daily training classes for up to 30 people, including in-station classes and drive-alongs
Partner with Delivery Service Partners (DSPs), Operations Managers, Area Managers, and Learning Teams to coordinate, facilitate, and measure training related activities.
Have a detailed understanding of processes, expectations, and training requirements for all drivers across the various driver programs in operation.
Provide timely and accurate reporting on the completion of trainings, compliance, safety, and maintenance duties.
Execute to the standard, always working to ensure that the content and experience complement the safety, quality, and legal procedures as defined.
Educate and audit driver safety and compliance standards such as: driver vehicle inspection reports, hours of service, trip planning and safe road driving practices.
Track and monitor performance including on road ride behinds to measure on-road quality, adherence to standards, and identify re-training and process improvement opportunities.
Drive, maneuver, and load/unload a truck as scheduled using approved equipment (dolly, etc.), with or without reasonable accommodation.
Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, with or without reasonable accommodation.
Work outside and drive different motor vehicles over the road.
Drive in accordance with DOT requirements.
Stay connected to the operation by participating in on-road processes on a regular basis
Be a resource to the delivery station for driver training-related questions
Work as a peer trainer on an as needed basis to support the business.
Motivate, coach, and provide feedback to Delivery Associates during Training
Travel to multiple sites within 50 miles of the home station and have reliable transportation
Operate and navigate a 26,000 pounds or less vehicle
Track performance and provide identified retraining and process improvement opportunities to further develop non-CDL driver, DOT regulated training.
Effectively operate a GPS