Delivery Supervisor
About The Position
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. As a Delivery Supervisor, you will lead a team of associates to achieve operational excellence while ensuring high-quality service delivery. In this role, you’ll partner closely with internal leadership and external clients to drive performance, resolve challenges, and continuously improve processes. This is an opportunity to make a meaningful impact by enhancing efficiency, supporting team success, and delivering results in a fast-paced environment.
Requirements
- 2+ years of supervisory or team leadership experience.
- Strong knowledge of Medicaid, including processes, systems, and industry practices.
- Ability to manage cross-functional collaboration and align teams toward shared goals.
- An analytical mindset with the ability to identify trends and solve complex problems.
- Proficiency in Microsoft 365 (Word, Excel, Outlook, Teams, PowerPoint).
- Strong communication, coaching, and leadership skills.
- Must be self-motivated to learn and understand complex business processes and utilize available resources in troubleshooting issues.
- Be highly adaptable to change.
- Must reside within a 50-mile radius of Frankfort, Kentucky.
- Ability to work effectively in a remote environment while maintaining high performance and collaboration.
Responsibilities
- Lead and oversee the daily operations of a team handling complex business, technical support, and production functions.
- Supervise, coach, and develop a team of 20+ employees, providing ongoing feedback, performance monitoring, and support.
- Conduct quality assurance reviews and evaluate agent performance to ensure service standards are met.
- Manage all aspects of the employee lifecycle, including hiring, performance management, and terminations.
- Analyze escalations, identify trends, and implement solutions to prevent recurring issues.
- Collaborate closely with the Commonwealth of Kentucky to resolve operational challenges and deliver results.
- Uses multi-tasking to assist with issue resolution and ensures communication with the Commonwealth of Kentucky.
- Drive team performance across key metrics including quality, productivity, and efficiency, while fostering a positive and engaged team environment.
- Identify opportunities to improve processes and enhance operational effectiveness.
- Work independently within established procedures while applying sound judgment to solve problems.
- Ensure team goals are achieved through effective delegation, guidance, and accountability.
- Supports conflict resolution and manages client, people, task, and systems related issues.
- Monitors ongoing issues for reporting and trending issue resolution.
Benefits
- Health and Welfare Benefits
- Retirement Savings
- Employee Discounts
- Career Growth Opportunities
- Paid Training
- Paid time off
- health insurance coverage
- voluntary dental and vision programs
- life and disability insurance
- a retirement savings plan
- paid holidays
- paid time off (PTO) or vacation and/or sick time
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
