Delivery Supervisor

Mondelēz International•Ontario, CA

21h•$77,600 - $106,700•Onsite

About The Position

As a CS&L Delivery Supervisor, you will be a front-line leader responsible for the day-to-day tactical execution of branch operations and broader Customer Service & Logistics (CS&L) strategies related to both warehouse and delivery operations. You will ensure operational excellence in terms of service, cost, health and safety, quality, food defense, sustainability, and compliance with all legal requirements and internal policies. You will work collaboratively with key internal and external (third-party logistics vendors) business partners to ensure effective management, timely solutions, and seamless execution across the supply chain.

Requirements

Bachelor's degree is preferred.
Experience in logistics operations, procurement, or a broader supply chain function (an asset).
Experience with Microsoft applications, especially highly experienced with Excel.
Good knowledge of ERP systems, preferably SAP R3.
Experience with Hours of Service (HOS) Guidelines.
Proven experience in the management and development of people.
Strong analytical thinking skills.
Enjoys teamwork and collaboration.
Strong communication, coaching, and relationship-building skills.
Shift flexibility required.

Responsibilities

Manage daily plans, including order/route management and employee performance.
Monitor inbound, outbound, co-packing, warehousing, and distribution activities to ensure shelf-life management, reduce write-offs, and continuously improve productivity.
Oversee inventory management activities, including iDoc management and stock reconciliation, ensuring accurate alignment between SAP and warehouse management systems.
Conduct interfaces monitoring, track & trace, claims management, invoice management, and pallets management.
Schedule delivery routes and conduct ride-alongs with drivers.
Ensure strict compliance with HSE, quality, and risk management standards, as well as HACCP guidelines.
Ensure compliance with FMCSA Rules and Regulations, including Hours of Service (HOS), DOT breaks, and Electronic Logging Device (ELD) compliance.
Promote a strong safety culture, reduce incident/accident rates, ensure successful roadside inspections, conduct DMS meetings, enforce pre- and post-trip inspections, and perform safety audits.
Analyze and verify capacity utilization, performance, and Key Performance Indicator (KPI) monitoring, implementing corrective measures as needed.
Drive execution against core KPIs in safety, service, savings, and people.
Lead project-related and ad-hoc tasks, particularly those connected to continuous improvement initiatives, tenders, and peak management.
Identify supply chain opportunities and participate in Lean Six Sigma projects and other continuous improvement programs.
Work closely with service providers to ensure punctuality, completeness, and quality of deliveries to trading partners.
Manage third-party performance, fostering strong relationships and effective communication with internal and external stakeholders and customers.
Build and provide full-cost analysis, including yearly budget, risks, and opportunities.
Manage the Delivery Labor Budget, approve payroll, and drive the lowest cost per case through productivity plans and loss prevention.
Provide ongoing coaching to delivery drivers, ensuring adherence to standard work processes for the Delivery Pillar.
Interview, onboard, and develop direct reports through various formats (classroom, On-the-Job Training, work-with).
Coach direct reports on development plans and manage local hourly employees (Union/Non-Union) through coaching, communication, and relationship building.