Delivery Supervisor

Breakthru Beverage Group•Middle River, MD

9d•Onsite

About The Position

The primary purpose of this position is to assist with the daily management of the operations delivery staff. This role involves overseeing delivery operations, managing staff performance, ensuring compliance, and fostering positive relationships with internal departments and external customers. The Delivery Supervisor will also be responsible for administrative tasks related to payroll, worker's compensation, and safety programs, while ensuring responsible handling of beverage alcohol products.

Requirements

Bachelor’s degree in related field and/or equivalent training and work experience
Minimum of 3 years’ experience in related area
Proficient PC skills using MS Office and other various computer programs including presentation software
Must be a results-oriented professional with verbal/written communication skills using diplomacy and discretion as well as customer service skills
Ability to multi-task, work independently and/or within a team, pay attention to detail and meet deadlines
Analytic and Reporting skills
Utilize sound judgement and problem-solving skills
Ability to work in fast-paced, high-volume, team environment

Nice To Haves

Maintain a valid CDL license

Responsibilities

Effectively aide in managing the delivery operations team.
Monitor delivery fleet using MobileCast and/or Roadnet.
Recommend and/or perform performance management actions including but not limited to selection and hiring, transferring, and discharging, the assignment of work, or progressive discipline.
Maintain driver’s attendance records, sick days, vacation, etc.
Trains drivers in the areas of safe driving, proper lifting techniques and company delivery process and procedure.
Regular ride along with Drivers and perform observation and coaching to ensure proper customer service, productivity metric achievement, and safety practices.
Payroll oversight including attendance records and paid time off.
Responsible for DOT compliance, which may include DOT safety requirements and DOT drug screening.
Oversee or aide in the function of timely and accurate verification and processing of the daily delivery driver invoices, associated paperwork, returns and collections.
Interface with customers solving discrepancies, problems and creating a cohesive relationship.
Foster and maintain a collaborative relationship with the sales, warehouse, delivery and customer service departments.
Administration of worker’s compensation, incentive and safety programs.
Responsibly handle beverage alcohol product.
Other duties, as assigned by the jobholder’s supervisor, may also be required.