Delivery Supervisor

CAFFEY DISTRIBUTING COMPANY INC•Greensboro, NC

6d•$61,025 - $82,564•Onsite

About The Position

The primary responsibilities of the Delivery Supervisor are to train, direct and supervise assigned route drivers. The Delivery Supervisor will also use problem-solving skills to handle delivery issues and customer complaints when they arise, as well as promote and exemplify a safe work environment at all times.

Requirements

Problem Solving – Identifies and resolves problems in timely manner; develops alternative solutions; uses reason even when dealing with emotional topics.
Technical Skills – Strives to continuously build knowledge and skills; Shares expertise with others.
Interpersonal – Listens to others without interrupting; remains open to others’ ideas and tries new things.
Oral Communication – Speaks clearly and persuasively in positive or negative situations; responds well to questions; participates actively in all company meetings.
Teamwork – Puts success of team above own interests; able to build morale and group commitments to goals and objectives; recognizes accomplishments of other team members.
Change Management – Communicates changes effectively; monitors transition and evaluates results.
Leadership – Exhibits confidence in self and others; inspires and motivates others to perform well; accepts feedback from others.
Managing People – Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates’ activities; makes self-available to staff; continually works to improve supervisory skills.
Business Acumen – Understands business implications of decisions; demonstrates knowledge of market and competition; aligns work with strategic goals.
Cost Consciousness – Works within approved budget; contributes to profits and revenue.
Organizational Support – Follows policies and procedures; supports organization’s goals and values; benefits organization through outside activities.
Judgement – Displays willingness to make decisions; supports and explains reasoning for decisions.
Motivation – Sets and achieves challenging goals; measures self against standard of excellence.
Professionalism – Treats others with respect and consideration regardless of their status or position.
Safety and Security – Observes safety and security procedures.
Equivalent to high school plus additional broad specialized training equal to 2 years of technical college OR apprenticeship training.
Over 1 year up to and including 3 years.
Ability to operate standard office machines such as copier, computer, fax, calculator, etc.
Must be able to operate electric and manual pallet jacks, and to safely operate all company delivery vehicles.
CDL-A License and ABC Beer permit required.
Ability to effectively present information and respond to questions one-on-one and in small group situations with customers, clients and other employees in the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to calculate figures and percentages to yield margins, mark-up, and commissions.
While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; and talk or hear.
The employee frequently is required to stand, walk, and reach with hands and arms.
The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move more than 100 pounds.
Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
Equivalent to high school plus additional broad specialized training equal to 2 years of technical college OR apprenticeship training.
Over 1 years up to and including 3 years.
Internal candidates must have a recommendation from their manager or department head.

Responsibilities

Assist Delivery Manager in interviewing and selecting potential candidates for open positions.
Provide on-the-job training for Delivery Drivers on assigned routes.
Handle any employee discipline or performance issues according to company policy, maintaining proper documentation.
Work with personnel regarding the implementation of changes in procedures and systems.
Assign job tasks to team according to route delivery schedules.
Work with customers to ensure the timely delivery of products.
Fill-in and cover routes when regular drivers are out due to vacations or other absences.
Drive trucks to deliver and unload products when necessary.
Understand delivery systems regarding routing, time-stops, and driver check-in or check-out activities.
Responsible for compliance with the company's Product Freshness Policy.
Follow-up on all customer complaints in assigned accounts to ensure problems are resolved to prevent recurrence.
Maintain safe driving record and comply with company driving policy.
Assist in the training process of all Delivery Drivers/Driver Trainees.
Is familiar with and certified to use all types of delivery equipment, pallet jacks, docks and dock-levers, trucks, and trailers per company and OSHA standards.
Understand warehouse activities regarding driver check-in or check-out, code-dating and truck loading.
Attend all company meetings as required.
Work with sales department to accomplish market visits/work-with activities.
Follow the On Boarding training schedule when assisting Trainers
Maintain proper communication with all personnel and customers
Adhere to dress code, including safety “non-negotiables”.
Obey all federal, state, and local laws.
Perform other duties as assigned.