Delivery - Specialist

Axsium

12d•Remote

About The Position

Axsium Group was founded in 2004 to provide our clients with superior workforce management (WFM) consulting services. Axsium helps organizations around the world improve their operational performance by maximizing the productivity of their people. We do this by providing innovative and insightful consulting services focused in three areas. First, we help our clients establish a realistic strategy and roadmap to reach their people-related goals. Second, we focus on streamlining and defining new processes to improve the way people work, their productivity and their impact on their organization. And third, we implement and support the technologies that help all levels of the organization achieve their objectives. WFM is all we do and our strategic approach to delivering WFM deployment services initiatives reflects this singular focus. Specialist, UKG PRO WFM Advanced Scheduling, North America Reporting into a Team Manager, the Specialist takes a lead role on projects and uses their Workforce Management (WFM) to lead clients and internal resources at every stage of the project. This is a remote position based in Canada or the United States. Axsium Employee Perks: • Benefits package • Fitness Reimbursement • First time office set up credit • Tuition support • Flexible working arrangements • Team support and mentorship • Casual but professional environment

Requirements

Certified in UKG PRO Advanced Scheduling.
Good analytical and problem-solving skills with ability to identify gaps, evaluate, and recommend alternative solutions
Excellent communication skills with attention to detail, comfortable leading requirement gathering and design workshops, meetings to present findings and make recommendations to client’s project team, senior management and C-level executives through discussion and presentation
5+ years of workforce management consulting experience developing and executing workforce management implementations strategies
5+ years of experience working with workforce management technologies and vendors including but not limited to labor forecasting, schedule optimization, time keeping, budgeting and task management, vendor certifications
Deadline driven, confident, open to taking initiative, ability to multi-task
Excellent organizational and leadership skills
Ability to guide clients using best practices
Database experience; SQL, Access, statistical software, and strong Excel capabilities
Experience working with remote teams
University or college degree ideally in business, computer science, information systems, or industrial engineering
Domestic and International travel required

Responsibilities

Lead WFM for clients with the following project deliverables:
Lead specific tasks within the project plan and provide domain expertise to assist other consultants with their respective tasks
Lead requirement gathering sessions, develop functional or technical design, configure complex requirements in WFM vendor product, implement complex integration components, lead testing effort, provide production support
Provide direction related to observation activities in a labor productivity engagement
Lead analysis and development of labor studies
Select appropriate methodology tools for internal and/or external use on projects
Create and deliver client facing presentations with assistance from others on complex topics
Ensure timely delivery of consultant’s assigned tasks and quality of their deliverables while working on Specialist's domain expertise
Support Project Manager by highlighting potential project risks in a timely manner
Demonstrate good understanding of Axsium products (e.g., Opus, Change Management); and be able to identify associated client opportunities
Present and always conduct yourself in a professional manner, whether onsite with client or interacting remotely through phone, email, and other online platforms
Demonstrate the ability to navigate difficult situations in a calm and structured way and seek help if required
Understand, adapt, and act respectfully within the client’s organization and culture
Actively guide clients to achieve desired outcomes
Develop and maintain positive relationships with clients on projects and beyond
Gain expertise with Axsium service offerings and WFM vendor landscape, and find opportunities for additional work to share with a client
Provide insight to client on WFM operations or labor productivity and best practices
Timely and accurate submission of timecards and expense reports
Proactively provide notification of availability and adhere to project assignment hours
Comply with Axsium data security policies and HR (Human Resources) policies
Communicate clearly, effectively, and in a timely manner with peers, leadership, and all others at Axsium
Effectively use bench time for Axsium’s improvement and for personal development
Act as an ambassador for Axsium culture in personal presentation, commitment, and integrity
Take personal ownership and accountability for individual ability to positively impact Axsium’s company success
Obtain and measurably demonstrate increasing knowledge in WFM processes and systems and labor productivity best practices, through training and experience
Collaborate within Axsium with peers through ASK and other knowledge sharing forums