Delivery Specialist

Alight

21h•Remote

About The Position

The Delivery Specialist supports client operations by managing leave claims, appeals, escalations, and project tasks. They collaborate with clients, internal teams, and vendors to ensure smooth service delivery. The role requires analytical skills, attention to detail, independence, and a focus on continuous improvement and excellent client service.

Requirements

Have equivalent experience Bachelor in business
Able to learn and apply new skills.
Possess high attention to detail and accuracy.
Possess Verbal and written communication skills.
Able to work independently with minimal supervision.
Possess MS Excel and Word skills.
Able to navigate Alight’s proprietary systems and web based tools.
Possess Knowledge of, and experience in, leave of absence processing and customer service functions.
Possess Advanced customer service principles
Possess Knowledge of telephone etiquette.
Able to interact professionally with a diverse group (executives, managers, legal, and subject matter experts).
Able to prioritize work continually and produce a significant volume of work efficiently within performance standards.

Responsibilities

Collaborating with client managers and end clients to resolve employee issues and escalations.
Preparing comprehensive appeal packets summarizing case history and documentation.
Using experience and knowledge to maintain all other leaves information while understanding customer relationships and expectations for various assigned accounts.
Providing total claim management, including pay and leave instructions
Obtaining and review updated medical evidence of reason for leave upon receipt.
Reviewing guidelines for eligibility.
Tracking all stand-alone leaves and those running concurrently with FMLA Workers Compensation and Short-Term Disability.
Resolving problems within scope of authority, while bringing others to the attention of their manager.
Providing support to Intake/Customer Service team as needed in the Call Center.
Preparing monthly/quarterly activity reports including the information of case management. (lost days, case managed for management review prior to client delivery