Delivery Solutions Readiness Manager
About The Position
We are looking for a Solutions Readiness Manager that will be responsible for managing market strategy, roadmap, feature enablement, certification, and market adoption for McDelivery. McDelivery is an exciting and growing segment of our business. To be successful the Solutions Readiness Manager must develop strong partnerships with global product owners, external delivery vendors, development teams, and business stakeholders to drive desired outcomes. This is an exciting opportunity to help shape the transformation of McDonald’s USA digital footprint amongst millions of people every day. This role is based at our McDonald’s Global Headquarters in Chicago, IL.
Requirements
- Willingness and ability to live the McDonald’s values every day: Serve, Inclusion, Integrity, Community, and Family.
- Minimum of 5 years working in an agile environment, preferably with customer-facing, mobile and digital products.
- Ability to balance multiple priorities successfully.
- Engineering/Technical background.
- Experience reviewing application logs.
- Desire to work in a fast-paced, often changing, and sometimes ambiguous environment.
- Strong quantitative analysis skills and knowledge on how to utilize reporting tools.
- Proven ability to work with and influence cross functional team and stakeholders.
- Excellent verbal and written communication skills
- Experience leading complex, cross-functional projects.
- Experience crafting test plans and driving functional testing.
- Data and reporting validation experience.
- Familiarity with native software development tools and platform standard methodologies.
- Curious and a self-starter with a strong bias for action; Consistent track record of “getting things done”.
- Detail-obsessed and able to meet deadlines.
- Expertise in digital project and product planning - including feature/defect prioritization, trade-off processes, roadmap creation and timeline planning.
Nice To Haves
- Experience working with delivery functionality or delivery vendors.
- Experience in the Quick Service Restaurant industry.
Responsibilities
- Lead delivery of timely, high-quality, effective features, enhancements, and builds for US McDelivery.
- Ensure alignment of product roadmaps with US business strategy and, where applicable, Global Technology and vendor roadmaps.
- Collaborate with Global Product Managers across all delivery feature capabilities to align on overall product delivery.
- Work closely with peer product managers across all channels and capabilities to prioritize initiatives, foster teamwork, and coordinate end-to-end development.
- Oversee US Market releases from planning through deployment in partnership with cross-functional teams.
- Manage weekly test team priorities in support of McDonald’s and vendor release cycles.
- Review and prioritize production defects impacting customer experience to ensure rapid resolution.
- Develop and communicate release updates to key US Market stakeholders across Marketing, Operations, Technology, Legal, and other functions.
- Partner with marketing and cross-functional teams to test and validate monthly offers across GMAD and Marketplace platforms.
- Work with operations and the delivery business to identify customer- and operational-enhancement opportunities.
- Serve as the primary point of contact for McDelivery inquiries, conducting root-cause analysis to solve complex operational challenges.
- Identify and implement process efficiencies across systems, workflows, and team resources to optimize delivery speed and quality.
Benefits
- health and welfare benefits
- comprehensive health insurance
- medical coverage
- prescription drug coverage
- mental health coverage
- dental coverage
- vision coverage
- life insurance
- Bonus Eligible
- Long-Term Incentive eligible
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
