Delivery Service Manager
About The Position
Develop and manage processes designed to Recruit, Train, Coach, and Retain driver and support staff ensuring adequate workflow and synergies. Develop and refine an exceptional experience for customers taking delivery. Proactively mediate and resolve any customer concerns or escalations. Help control expenses, including staffing, supplies, and services. Develop and implement safety programs focused on both driving, lifting, and handling. Conduct routine audits of delivery staff to ensure minimum service standards are being met. Evaluate and document work performance of assigned personnel and conduct routinely. Meet routinely with delivery personnel to communicate issues, new processes, and concern. Work with Warehouse Operations manager to routinely improve product flow from warehouse floor to delivery units. Continually review and amend delivery staff job description as deemed necessary. Enforce disciplinary measures as necessary and provide assistance to HR in maintaining all discipline files on delivery personnel as needed.
Requirements
- At least 5 years management experience in a food or beverage distribution/logistics environment
- Working knowledge of current DOT Compliance
- Basic understanding of OSHA safety regulations
- Hold a valid Class A Commercial Driver’s License
Responsibilities
- Recruit, Train, Coach, and Retain driver and support staff
- Ensure adequate workflow and synergies
- Develop and refine an exceptional customer delivery experience
- Mediate and resolve customer concerns or escalations
- Control expenses, including staffing, supplies, and services
- Develop and implement safety programs (driving, lifting, handling)
- Conduct routine audits of delivery staff to ensure service standards
- Evaluate and document work performance of assigned personnel
- Meet routinely with delivery personnel to communicate issues, new processes, and concerns
- Improve product flow from warehouse floor to delivery units
- Review and amend delivery staff job descriptions
- Enforce disciplinary measures and assist HR with discipline files
Benefits
- 401K
- Health Insurance
- Company Vehicle
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
