Delivery Service Manager

Ajax Distributing Company • Memphis, TN

5d • Onsite

About The Position

The Delivery Service Manager will be responsible for developing and managing processes related to recruiting, training, coaching, and retaining driver and support staff to ensure adequate workflow and synergies. This role also focuses on developing and refining an exceptional customer delivery experience, proactively mediating and resolving customer concerns, controlling expenses, and implementing safety programs. The manager will conduct routine audits of delivery staff, evaluate and document work performance, and meet with personnel to communicate issues and new processes. Collaboration with the Warehouse Operations Manager to improve product flow and the continuous review and amendment of delivery staff job descriptions are also key aspects of this role. Additionally, the manager will enforce disciplinary measures and assist HR with maintaining discipline files.

Requirements

• At least 5 years management experience in a food or beverage distribution/logistics environment.
• Working knowledge of current DOT Compliance and a basic understanding of OSHA safety regulations
• Hold a valid Class A Commercial Driver’s License

Responsibilities

• Develop and manage processes designed to Recruit, Train, Coach, and Retain driver and support staff ensuring adequate workflow and synergies
• Develop and refine an exceptional experience for customers taking delivery
• Proactively mediate and resolve any customer concerns or escalations
• Help control expenses, including staffing, supplies, and services
• Develop and implement safety programs focused on both driving, lifting, and handling
• Conduct routine audits of delivery staff to ensure minimum service standards are being met
• Evaluate and document work performance of assigned personnel and conduct routinely
• Meet routinely with delivery personnel to communicate issues, new processes, and concern
• Work with Warehouse Operations manager to routinely improve product flow from warehouse floor to delivery units
• Continually review and amend delivery staff job description as deemed necessary
• Enforce disciplinary measures as necessary and provide assistance to HR in maintaining all discipline files on delivery personnel as needed.

Benefits

• 401K
• Health Insurance Benefits
• Company Vehicle

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed