Delivery Program Manager

Ameriinfovets•New York, NY

12d

About The Position

Delivery Program Manager - Loyalty Products (Program & Partnerships Space) The Delivery Program Manager ensures dependable, cross-functional delivery of Loyalty initiatives within the Program and Partnership ecosystem. This role minimizes dependency delays, controls budget variance, and safeguards discovery efforts-while keeping all stakeholders aligned on scope, goals, and measurable outcomes. The position works closely with teams across Digital, Commercial Tech, Data, Cybersecurity/Fraud, Loyalty Marketing, Customer Support, and external business partners.

Requirements

7-10 years of experience leading complex, multi-team delivery programs (experience in travel, airline, loyalty, or eCommerce industries preferred).
Demonstrated success in reducing scope or complexity to meet delivery goals-with measurable results.
Broad understanding across technology, customer experience, marketing, finance, and operations, with deep expertise in program delivery and financial management.
Exceptional communication skills - able to translate complex information into concise, actionable insights for varied audiences.

Responsibilities

Clarity on Scope & Outcomes Fully internalize each initiative's purpose, goals, and success metrics.
Maintain a concise one-page narrative for each initiative.
Confidently communicate to diverse audiences (executives, engineers, marketers, finance, support, partners) - explaining the technology, customer impact, and business value in clear, plain language.
Dependency Management & Critical Path Control Create and maintain dependency maps and delivery contracts (definition of ready/done, handoff SLAs).
Actively reduce dependency delays, improve lead times, and raise the Delivery-Contract Hit Rate.
Discovery Protection & Enablement Ensure 20-30% of team capacity is preserved for discovery work.
Secure necessary user/data access to support experiments.
Track key discovery metrics such as experiments per month, time-to-decision, and pre-commit validation rates.
Risk & Issue Management (RAID Hygiene) Identify and escalate high-impact risks at least two sprints before potential impact.
Drive ownership and mitigation tracking, ensuring minimal blocker aging and no unexpected "red" statuses.
Financial Management & Controls Maintain financial discipline through forecast-to-actual tracking (target variance within ±5-10%).
Conduct variance analysis, enforce change-order controls, manage SOW/vendor contracts, timesheets, and resource allocation.
Provide "dollars at risk" reporting directly tied to outcome delivery.
Cadence & Governance Run an efficient operating rhythm: daily standups, weekly 30-minute decision syncs, bi-weekly demos, and monthly financial reviews.
Executive Communication Prepare a single-slide summary per initiative, covering KPIs, top three risks, next two key decisions, and budget-to-date versus forecast.