Senior Program Delivery Manager

Fenergo•New York, NY

6d•$155,000 - $165,000

About The Position

As a Senior Program Delivery Manager at Fenergo, you will be at the forefront of some of our most strategic client transformations, leading the successful delivery of complex, multi-workstream SaaS implementations for the world's top financial institutions. This is a high-impact, client-facing leadership role where you will be accountable for program outcomes, financial performance, and executive-level governance. You will act as a key leader within our global delivery community, not only executing with excellence but also mentoring other delivery managers and actively contributing to the evolution of our best-practice delivery frameworks. This is a crucial role for an experienced leader who thrives on navigating complexity, building trusted client relationships, and shaping the standards for world-class SaaS delivery.

Requirements

10+ years of experience in program management, with a proven track record of leading large-scale, complex SaaS transformation programs for enterprise clients, ideally in the financial services sector.
Strong commercial acumen with direct experience shaping and managing Statements of Work (SOWs), change control, and multi-million-dollar program budgets.
Exceptional executive-level communication and stakeholder management skills, with the ability to build trust and influence senior client sponsors and internal leaders.
Deep understanding of a range of delivery frameworks (e.g., Agile, Waterfall, Hybrid) and the ability to tailor the approach to the specific needs of complex, multi-workstream programs.
Demonstrated ability to lead and mentor others, with a passion for developing talent and improving how teams deliver.
A formal project or program management certification (e.g., PMP, PRINCE2, Agile/SAFe).

Nice To Haves

Direct experience with Client Lifecycle Management (CLM), KYC, AML, or other financial crime compliance technology platforms.
Experience delivering projects that involve significant data migration and complex systems integration.
Experience working in a fast-paced, private equity-backed environment.

Responsibilities

Lead the end-to-end delivery of large-scale, multi-workstream client implementation programs, ensuring they are delivered on time, on budget, and to a high standard of quality.
Own program-level commercial and financial governance, including accountability for Statements of Work (SOWs), change control, budget management, and margin performance.
Build and maintain trusted relationships with senior client stakeholders and executive sponsors, leading program governance forums and ensuring strategic alignment on key decisions and outcomes.
Act as a leader and mentor within the delivery community, coaching other Program Delivery Managers, sharing best practices, and setting the standard for delivery excellence.
Proactively manage program-level risks, issues, and dependencies, providing clear, data-driven reporting and transparently managing escalations with internal and client executives.
Drive alignment across all internal functions—including Client Success, Product, and technical teams—to ensure a cohesive and seamless delivery experience for the client.
Contribute to the continuous improvement of our global delivery methodology, sharing learnings from your programs to help refine our playbooks, tooling, and best practices.

Benefits

Comprehensive Medical, Dental, and Vision coverage provided through Cigna
Access to Cobra Coverage
Employee Assistance Programme available via Cigna
401k retirement savings plan
Life, Accident, and Disability Cover offered through Cigna
Participation in a Savings and Transformation Scheme
Opportunity to earn an annual company bonus based on performance
Generous 20 days of Paid Time Off (PTO) annually
3 company closure days for designated holidays
Access to extensive training programs, including both classroom and online options through 'Fenergo University'
Implementation of a Buddy system for all new starters to provide guidance and support
Opportunity to work on a cutting-edge Fintech product, utilizing the latest tools and technologies
Defined training and role tracking to monitor and support your career development and progress
Enjoy complimentary lunches provided in the office
Work From Home set-up allowance to support a comfortable and efficient remote working environment
Salary range $155,000-$165,000 PA + performance related incentives