Fitch Ratings | Delivery Practice Owner (Scrum Master) - Toronto

Fitch Group • Toronto, ON

115d • CA$90,000 - CA$120,000 • Hybrid

About The Position

Fitch Ratings is seeking a Delivery Practice Owner, based out of their Toronto office, to join the Delivery Management track within Technology & Data Delivery Enablement. This role leads Agile squad(s) to enable predictable, high-quality delivery. The Delivery Owner, Associate Director is a squad-facing role and leader within the Delivery Management track, enabling predictable delivery for an Agile squad(s). This role ensures predictable execution, proactive dependency management, and continuous evolution of ways of working. While evolving beyond traditional Scrum Master responsibilities, this role remains deeply rooted in Agile values with coaching at its core. This position operates within a culture of agility, accountability, delivery excellence, and continuous improvement. It ensures delivery among an Agile squad(s) and drives the integration of AI-enabled practices into the delivery process. Accountable for squad delivery metrics, predictability, and throughput. As a senior practitioner, this role makes significant contributions to Communities of Practice, partners with senior leaders in the chapter to help establish enterprise-wide delivery standards, mentors delivery practitioners, and drives strategic initiatives that elevate delivery maturity and capability at scale.

Requirements

• Hold a bachelor’s degree in business, Technology, or a related field, or have equivalent experience.
• 6–8 years in Agile delivery, including 3+ years as a Delivery Owner or Scrum Master, with a proven track record delivering complex initiatives with measurable outcomes.
• Maintain Certified Scrum Master (CSM) and Certified Scrum Professional (CSP) or equivalent certifications.
• Demonstrate strong executive communication, stakeholder management, and experience mentoring delivery practitioners.
• Proficient with delivery tools (e.g., Jira, Confluence).

Nice To Haves

• Multiple advanced Agile certifications (e.g., CSP, SAFe, Kanban) and experience leading delivery transformation or AI enablement initiatives.
• Background in establishing delivery standards, playbooks, and Communities of Practice.
• Experience with Kanban, flow metrics, DevOps practices, or AI-enabled delivery tools.
• Experience in financial services or regulated industries.

Responsibilities

• Enable delivery outcomes for your squad, ensuring predictable execution and high-quality delivery.
• Ensure the definition of ready/done and release criteria are consistently applied.
• Maintain squad-level accountability, modeling best practices within your assigned squad.
• Ensure the squad meets delivery commitments, drive predictability, throughput, and quality metrics.
• Facilitate strategic decisions and trade-offs with colleagues and senior leadership.
• Create transparency in delivery health; provide honest assessments and escalate risks with options and solutions.
• Mentor Delivery Owners through coaching and Agile leadership.
• Drive adoption of AI-enabled delivery practices; mentor Delivery Owners on AI tool utilization.
• Identify and pilot new AI capabilities (e.g., AI-assisted planning, automated status updates, intelligent dependency mapping); share learnings with the Agile Delivery Center of Excellence.
• Champion AI literacy and responsible AI use within delivery management.
• Contribute to delivery practice evolution by sharing innovations and lessons learned.
• Enable squad-level delivery rituals, escalation protocols, and forums rooted in Agile principles.
• Drive evidence-based planning and forecasting at the squad level.
• Keep roadmaps, backlogs, capacity plans, and forecasts synchronized and actionable.
• Lead retrospectives that identify systemic improvements; drive cross-squad improvement initiatives.
• Model accountability by owning delivery outcomes and transparently communicating status and risks.
• Coach squad members on flow, predictability, and metrics; leverage modern practices to accelerate delivery.
• Foster a culture of experimentation, learning, and continuous improvement.
• Lead initiatives within the Agile Delivery Center of Excellence and participate in Communities of Practice.
• Develop delivery standards, playbooks, and best practices.
• Share innovations across the organization.
• Contribute to training programs and capability-building initiatives.

Benefits

• Hybrid Work Environment: 3 days a week in office required.
• A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity.
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals.
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing.
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively.
• Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe.
• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree