Delivery Partner (Weekend: 12am-8am PST)

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1d•$28 - $30•Remote

About The Position

The After-Hours Delivery Partner is responsible for ensuring continuous, efficient staffing support during non-business hours. This role serves as the primary point of contact for scheduling, staffing escalations, and MSP (Managed Service Provider) coordination within a healthcare environment. You will work closely with hospital leadership, clinical staff, and external staffing partners to resolve urgent coverage needs and maintain seamless operations. Success in this role requires strong technical proficiency, the ability to navigate multiple platforms, and confidence handling high-pressure and difficult conversations.

Requirements

Bachelor’s degree, or equivalent relevant work experience
Strong technical skills with the ability to quickly learn and navigate multiple technology platforms simultaneously
Excellent verbal communication skills, including the ability to manage difficult conversations, de-escalation, and conflict resolution
Strong problem-solving and decision-making abilities in time-sensitive situations
High attention to detail with strong organizational and multitasking skills
Proficiency with Microsoft Office (Word, Excel, Outlook)

Nice To Haves

Experience in hospital workforce scheduling or staffing operations
Familiarity with VMS/MSP platforms (e.g., Beeline, ShiftWise, Kronos, or similar tools)
Experience working with contingent healthcare labor or external staffing vendors
Experience using multi-line phone systems, call routing software, or contact center tools
2–4+ years of experience in healthcare scheduling, MSP programs, staffing coordination, or call center operations
Experience within MSP healthcare services or working with vendor-managed staffing environments

Responsibilities

Manage real-time hospital scheduling and staffing needs during after-hours operations
Serve as the primary contact for MSP healthcare escalations, including urgent staffing shortages, call-outs, vendor-related issues, and escalations
Coordinate with internal staff, float pools, and external staffing agencies to secure coverage quickly and efficiently
Handle high-volume inbound and outbound communications using multi-line phone systems and call-handling software
Navigate and update multiple systems simultaneously (e.g., scheduling platforms, VMS/MSP tools, Microsoft office tools)
Effectively manage difficult or high-stress conversations with clinical staff, leadership, and vendors while maintaining professionalism and empathy
Document all scheduling activities, escalations, and resolutions accurately in system platforms
Identify critical gaps and escalate issues to hospital leadership or MSP program managers as needed
Follow and maintain Standard Operating Procedures (SOPs) for scheduling, escalation handling, and compliance processes
Continuously identify opportunities to improve workflows, communication, and response times